Assistant Office Manager

DermCare Management; Florida; In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

DermCare Management in Florida is seeking an Assistant Office Manager to oversee daily administrative, operational, and compliance functions of our private dermatology practice. You will contribute to an exceptional patient experience while sustaining efficient front office operations and a collaborative team culture.

The role requires proactive, detail-oriented leadership with strong organization, HIPAA compliance, and EMA/EHR familiarity.

Competenze

• 2+ years of medical administration, healthcare operations, or front office management experience.
• Supervisory or team leadership experience strongly preferred.
• Strong customer service and patient relations skills with a commitment to service excellence.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency with Microsoft Office and Electronic Health Record (EHR) systems; EMA experience preferred.
• Professional appearance and demeanor; flexible availability including opening/closing shifts and occasional Saturdays as needed.

Mansioni

• Deliver exceptional front office service and create a welcoming, professional, and compassionate environment for all patients and visitors.
• Manage check-in/check-out, phone management, appointment scheduling, insurance verification, authorizations, and payment collection.
• Assist with opening/closing procedures, daily cash reconciliation, deposits, and reporting.
• Ensure accuracy of patient demographics, insurance, and billing information.
• Coordinate office communications and act as a liaison between providers, staff, vendors, and management.
• Assist leadership with special projects, reporting, audits, and operational initiatives.
• Support recruitment, onboarding, training, coaching, and supervision of front office staff.

Conoscenze

Customer service

Leadership / team supervision

Organizational skills

Communication

Problem-solving

Attention to detail

Strumenti

Microsoft Office

EHR systems

EMA experience

Descrizione del lavoro

Assistant Office Manager is a professional, organized, and patient-focused support over the daily administrative, operational, and compliance functions of our private dermatology practice. This role is essential in ensuring an exceptional patient experience while maintaining efficient office operations, strong team collaboration, and the highest standards of service and care. The ideal candidate is proactive, detail-oriented, solutions-oriented, and committed to delivering compassionate, high-quality support to both patients and staff in a fast-paced clinical environment. The Assistant Office Manager is expected to lead by example, uphold practice standards, and contribute to a positive, patient-centered culture.

Essential Duties & Responsibilites

Patient Experience & Service Excellence

• Deliver exceptional customer service and create a welcoming, professional, and compassionate environment for all patients and visitors.
• Ensure every patient interaction reflects the practice’s commitment to high-quality care, professionalism, discretion, and attention to detail.
• Support timely patient flow while maintaining a calm and efficient front office environment.
• Address patient concerns, complaints, and scheduling challenges promptly and professionally.
• Maintain patient confidentiality and always uphold HIPAA standards.
• Promote a polished, hospitality-driven patient experience consistent with a high-end private practice setting.

Front Office & Administrative Operations

• Support daily front office operations including patient check-in/check-out, phone management, appointment scheduling, insurance verification, authorizations, and payment collection.
• Assist with opening and closing procedures, daily cash reconciliation, deposits, and reporting.
• Ensure accuracy of patient demographic, insurance, and billing information.
• Monitor and maintain office organization, cleanliness, and operational efficiency.
• Coordinate office communications and act as a liaison between providers, staff, vendors, and management.
• Assist leadership with special projects, reporting, audits, and operational initiatives.

Team Leadership & Staff Support

• Support recruitment, onboarding, training, coaching, and supervision of front office staff.
• Help foster a collaborative, accountable, and service-oriented team culture.
• Monitor staff performance, professionalism, attendance, and adherence to office policies.
• Assist with staff scheduling, workflow coordination, and timecard support.
• Lead by example through professionalism, reliability, positivity, and strong work ethic.
• Provide support during high-volume periods and help resolve operational issues in real time.

Clinical & Operational Coordination

• Collaborate closely with providers and clinical staff to ensure seamless patient care and efficient office operations.
• Help optimize scheduling templates and patient flow to maximize efficiency and patient satisfaction.
• Maintain inventory levels for office supplies, skincare products, medications, and injectables.
• Coordinate with vendors and assist with purchasing and supply management.
• Identify opportunities for workflow improvement and operational efficiency.

Compliance & Quality Assurance

• Assist with OSHA, HIPAA, CLIA, and other regulatory compliance requirements.
• Maintain accurate records, documentation, and office protocols.
• Support implementation of office policies and best practices.
• Help maintain a safe, organized, and compliant work environment.
• Participate in ongoing quality improvement initiatives and staff training efforts.

Qualifications & Experience

• Previous experience in a medical office, dermatology, cosmetic/aesthetic, or healthcare setting preferred.
• Minimum 2+ years of experience in medical administration, healthcare operations, or front office management preferred.
• Supervisory or team leadership experience strongly preferred.
• Strong customer service and patient relations skills with a commitment to service excellence.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to work independently, prioritize responsibilities, and exercise sound judgment in a fast-paced environment.
• Proficiency with Microsoft Office and Electronic Health Record (EHR) systems; EMA experience preferred.
• Professional appearance and demeanor required.
• Flexible availability, including opening and/or closing shifts and occasional Saturdays as needed.

Key Qualities for Success

• Patient-centered mindset with a passion for delivering exceptional care
• High emotional intelligence and professionalism
• Strong leadership presence with the ability to motivate and support staff
• Detail-oriented with excellent follow-through and accountability
• Adaptable, dependable, and solution-focused
• Ability to remain calm and composed under pressureStrong sense of integrity, discretion, and confidentiality
• Commitment to continuous improvement and operational excellence
• Positive attitude and willingness to support the team wherever needed

Performance Expectations

• Maintain a consistently high level of professionalism and patient satisfaction
• Support efficient daily operations and minimize workflow disruptions
• Demonstrate reliability, punctuality, and accountability
• Contribute positively to office culture and team morale
• Ensure compliance standards and operational procedures are consistently upheld
• Communicate effectively with patients, providers, leadership, and staff
• Take initiative in identifying and resolving issues proactively

Physical Demands and Work Environment

This position operates primarily in a professional office/clinical environment. The role regularly requires standing, sitting, working at a computer, communicating with employees, managers, physicians, patients, and walking throughout the day. There are no regular lifting requirements beyond standard office/ practice materials. The work environment is typical of a medical practice setting.

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This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required. The duties and requirements of this role may be subject to change and additional duties may be assigned as needed.