Assistant Office Manager

EyeCare Partners; Cincinnati (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Assistant Office Manager, where you'll play a crucial role in delivering an exceptional patient experience. This position involves managing daily office operations, supporting a dedicated team, and ensuring adherence to corporate policies. With a focus on customer satisfaction and team motivation, you will help create a positive environment for both patients and staff. Ideal candidates will possess strong communication skills, a knack for problem-solving, and a commitment to excellence. If you're ready to make a meaningful impact in the eye care industry, this is the opportunity for you.

Qualifications

• High school diploma required; Associates or Bachelor’s preferred.
• Previous optical management experience preferred.

Responsibilities

• Execute Total Patient Experience and maintain relationships with doctors.
• Assist with office operations and enhance processes for efficiency.

Skills

Customer-focused communication skills

Logical and critical thinking

Detail-oriented

Interpersonal skills

Problem-solving

Education

High school diploma or GED

Associates or Bachelor’s degree in Business Administration or Healthcare Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

An Assistant Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

SECTION 2: Duties and Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Reinforce TPE in an effort to enhance the customer experience. This includes: prompt greetings, professionalism, selling standards to include the “Quality inspections”.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Provide guidance and assist with proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Enhance processes and workflow by taking initiative to work with Office Manager to build action plans to increase the efficiency and profitability of the office.
• Handle team member and patient questions in the absence of the Office Manager.
• Active and ongoing communication with Office Manager.
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.
  
  

SECTION 3: Patient Population Served

• Assistant Office Manager and team members will work with patients of all ages, races, and genders.
  
  

SECTION 4: Education, Licensure & Certification Requirements

• High school diploma or GED required.
• Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred.
  
  

SECTION 5: Experience Requirements

• Previous optical management experience preferred.
• Industry related experience preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
  
  

SECTION 6: Knowledge, Skills and Abilities Requirements

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Ability to work various days and hours as needed by the business
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  

SECTION 7: Supervisory Responsibilities

• There are no supervisory responsibilities for this position.
  
  

SECTION 8: Physical Demands

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements % of Time LBS

Bending 25

Carrying 25 ≤ 25

Climbing 5

Driving 10

Grasping 100

Hearing 100

Lifting 10 ≤ 25

Pulling 10 ≤ 25

Pushing 10 ≤ 25

Reaching 50

Sitting 50

Standing 50

Vision – close/distance 100

Vision – color vision 100

Vision – depth perception 100

Vision – peripheral vision 100

Vision – ability to adjust focus 100

Stooping 25

Walking 75

Writing/Typing 100

Speaking 100

Fine Motor Skills 100

Use of Hands 100

Other (please describe)

Location: Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Optometric equipment/devices per sub-specialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

Referrals increase your chances of interviewing at EyeCare Partners by 2x

Get notified about new Assistant Office Manager jobs in Cincinnati, OH.

Cincinnati, OH $30,000.00-$50,000.00 6 months ago

Receptionist, PT evenings and every other weekend

Erlanger, KY $40,000.00-$50,000.00 1 year ago

Receptionist and Facilities Administrator

Scheduler I - Westbourne Family Med - Full Time - Days

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.