Assistant Nurse Operations Manager - ICU Full Time

Orlando Health; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Day‑one benefits

Parental leave

Tuition reimbursement

Professional development

Diversity & inclusion

Job summary

Orlando Health is seeking an Assistant Nurse Operations Manager (ANOM) to lead a designated ICU unit with nursing practice and administrative oversight. You will partner with the Nursing Operations Manager on customer experience, budgets, HR processes, and quality outcomes.

The role is full-time, with hours that may vary by team needs. You will mentor staff, manage performance, and drive nursing excellence within a high-acuity environment.

Qualifications

• Bachelor in Nursing Degree (BSN). Required or
• Bachelor in Nursing (BSN) with Graduate degree in Business or health-related field preferred.
• Masters in Nursing (MSN), Doctor of Nursing Practice (DNP). Preferred
• 2 Years as a Registered Nurse in an acute setting. Required
• Current licensure as a registered nurse in Florida or NLC. Required
• Maintain current BLS certification. Required
• ACLS/PALS/NRP/ TNCC required

Responsibilities

• Shared 24/7 leadership responsibility with Nursing Operations Manager.
• Participate in recruitment and selection of unit staff.
• Coordinate with HR on corrective actions and career advancement.
• Investigate event reports and provide feedback to leadership.
• Oversee unit schedules to ensure optimal staffing.
• Monitor patient flow and intervene to achieve outcomes.
• Lead rounds and quality improvement initiatives.
• Ensure exceptional patient and family experience.
• Lead staff meetings and promote teamwork and professional development.
• Provide direct patient care as needed to meet operations.

Skills

ICU experience

Nursing leadership

Recruitment & selection

Interdepartment coordination

Customer experience management

Quality improvement

Staff scheduling

Communication skills

Conflict resolution

Education

BSN required

BSN + MSN/DNP preferred

Tools

Electronic Health Records (EHR)

Job description

Position Summary

The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Combining the collective strengths of two powerhouse organizations, Orlando Health and the high-quality physicians at Watson Clinic are expanding access to award-winning specialty care for patients in Polk County and beyond.

Orlando Health Watson Clinic Lakeland Highlands Hospital – a State-of-the-art, Seven-story, Multi-specialty Hospital – Will Serve As a Vital 550,000 Square-foot Healthcare Hub Offering

• 300+ inpatient beds and 69 emergency and observation beds
• 11 operating rooms and four cardiac interventional suites
• Dedicated labor and delivery services – including a neonatal intensive care unit (NICU) that will debut shortly after the hospital opens
• Comprehensive cardiovascular, neurology, and oncology services
• Advanced surgical procedures

Join us in shaping the future of healthcare in Polk County as part of the Orlando Health Watson Clinic Lakeland Highlands Hospital opening team and share in the privilege of saying you were there from the very beginning.

Benefits Beyond The Expected

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

• Benefits that begin on Day 1
• Four (4) weeks paid parental leave
• Debt-free degrees through our Preferred Education Program
• Tuition reimbursement and loan repayment programs
• Back-up childcare and elder care
• Fertility benefits and adoption assistance
• NCLEX reimbursement
• Free NCPDs for RN license
• Free Kaplan review courses
• Dedicated RN career counselor and GN Coordinators to develop you
• Specialty certifications reimbursement
• And more!

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

The Assistant Nurse Operations Manager (ANOM) is responsible for the management of their designated unit/department, including nursing practice and administrative oversight of the area. In conjunction with the Unit/Department Nursing Operations Manager, the ANOM provides guidance and direction on all aspects of unit operations including customer experience, budgetary performance, human resources activities, shared leadership, and quality outcomes.

This is a full-time, Monday through Friday position. Work hours may vary based on the needs of the team.

Qualifications

• Bachelor in Nursing Degree (BSN). Required or
• Bachelor in Nursing (BSN) with Graduate degree in Business or health-related field preferred. Preferred or
• Masters in Nursing (MSN), Doctor of Nursing Practice (DNP). Preferred
• 2 Years as a Registered Nurse in an acute setting. Required
• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC). Required and
• Maintain current Basic Life Support (BLS) certification. Required and
• * Advanced Cardiovascular Life Support (ACLS) * Pediatric Advanced Life Support (PALS) * Neonatal Resuscitation Program (NRP) Required and
• Trauma Nurse Core Course (TNCC) Required

Responsibilities

Must have ICU Experience

What You Will Do

• Shared 24/7 accountability with Nursing Operations Manager
• Participates in the recruitment and selection of new team members for the unit through interviews, peer selection, and evaluation of candidates.
• Coordinates with the Unit/Department Nursing Operations Manager and Human Resources as indicated on corrective action, progressive discipline, and career advancement.
• Investigates event reports and provides feedback to both Unit/Department Nursing Operations Manager and team members.
• Oversight of schedules for the unit to ensure the proper mix of staff are available each shift to provide appropriate patient care.
• Maintains oversight of patient flow and intervenes as indicated to achieve expected outcomes.
• Performs Nurse Leader rounds and reviews, to identify variance from nursing best practice and regulatory or hospital standards. Participates in process/quality improvement initiatives to improve outcomes and standard work.
• Ensures the customer experience is upheld by all team members on shift and provides service recovery to patients and their families as needed.
• Interfaces with patients and families to provide instruction, promote participation in patient care, and to coordinate nursing activities.
• Participates and/or leads staff meetings, GEMBA board, or huddles; demonstrates ownership of unit and outcomes.
• Performs direct patient care activities as required to meet operational needs.
• Possesses excellent interpersonal skills and ability to work in a team environment.
• Respects the rights and privacy of others and holds staff member information in strict confidence.
• Ensures incident reports are completed appropriately and follows up with event reports as needed.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Leadership * Expresses ideas clearly and effectively in verbal and written communication to team members and groups. * Advocates on behalf of the nursing staff to represent the concerns of patients, families, and staff. * Implements strategies that promote education, health, and safety. * Fosters diversity, equity, and inclusion. * Demonstrates collaborative and collegial relationship skills, engages staff in decision-making, and exhibits effective conflict resolution skills. * Role models professional behaviors and serves as a mentor to coach team members and colleagues. * Promote a safe working environment; support and/or coordinate any follow-up related to WPV occurrences.
• Human Resource Management * Manages various human resources functions including recruitment/selection process, retention, supervision, coaching and productivity. * Assists with the clinical evaluation of team members, completes written clinical performance evaluations, and conducts timely team member assessments. * Ensures compliance with certifications, licenses, and required education for team members. * Influences team members to enhance their abilities and promote professional development.
• Appropriate Clinical Practice Knowledge * Performance supports the Professional Practice Model values – clinical excellence and caring practice. * Superior clinical and critical thinking skills for assigned unit/department.
• Performance/Quality Improvement * Monitors compliance and outcomes to identify issues and trends and leads the team on process/quality improvement initiatives. * Ensures practice changes are evidence-based, promote high-quality nursing practice, and are consistent with research, organization, and national standards.
• Financial Management * Manages time and resources efficiently to maximize unit/department productivity. * Promotes cost effective management of equipment and supplies.
• Personal and Professional Accountability * Participates in activities that promote personal and professional growth and development. * Maintains active membership in a professional organization. * Upholds ethical standards of practice.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.