Assistant Mobile Workforce Specialist - Hawaii Island

Hawaiian Electric; Hilo (HI); On-site; USD 60,000 - 75,000; Full time

Job summary

Hawaiian Electric in Hilo, Hawaii seeks an Assistant Mobile Workforce Specialist to support the Asset Data Applications group in managing mobile technologies and work management systems. You will help deploy policies, train users, and resolve technical issues.

The role requires 1–3 years in work management and mobile tech, plus degree in MIS or similar. You will collaborate with ITS, empower field personnel, and provide after-hours support during incidents.

Qualifications

• Degree in Management Information Systems or similar, preferred.
• Experience with mobile technologies in utility operations is a plus.
• Familiarity with SAP ERP is advantageous.
• Strong writing and training material development skills.

Responsibilities

• Support Work Management and Mobility programs for mobile tech adoption.
• Deliver hands-on user training and create documentation.
• Collaborate with IT and ITS to resolve issues and improve processes.
• Develop reports for stakeholders and gather user feedback.
• Assist during Incident Command Team events and drills.
• Ensure security and login issue support for mobile devices.

Skills

Written communication

Oral communication

Presentation skills

Technical writing

Training delivery

Interpersonal skills

Analytical thinking

Organizational skills

Problem solving

Driver's license

Education

Degree in MIS or related field

Tools

SAP

GIS

Field Maps

Survey 123

Job description

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Brief Posting Description

The P DG ASSET DATA APPLICATIONS Department of the P GEOSPATIAL AND ASSET DATA OPS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

Job Function

Assists the Asset Data Applications group in gathering information, providing training, resolving technical issues, and implementing policies, projects, and procedures related to mobile technologies and work management systems.

Essential Functions

• Work Management Program Management
  • Provides assistance to the Work Management and Mobility group to maximize the consistent application of mobile technologies and related work management policies, programs, projects, and procedures.
  • Provides consultative services for continuous improvement and business process improvement planning and implementation.
  • Provides assistance to departments and users on mobile technology capabilities.
  • Engages with the mobile users and gathers feedback on usability of the mobile applications and suggestions for application and process improvements.
  • Serves as a liaison to the Information Technology & Services Department (ITS).
  • Assists in evaluating the existing use of mobile device application software and hardware and how it fits with the mobile workforce strategy and productivity.
  • Evaluates future device application software and hardware releases and makes recommendations for future development.
  • Assists with the implementation of mobile application improvements and upgrades.
• Mobile Device Training & Support
  • Assists with hands‑on user training, writing documentation, assisting users with mobile application software or hardware problems, working with vendors/carriers on mobile device support issues, and tracking mobile devices deployed in the department.
  • Assists stakeholders and users in the development of appropriate reports.
  • Develops training material for new releases and improvements and trains users and field personnel on mobile applications and related work management systems and software.
  • Provides after hours support to troubleshoot and resolve mobile application issues or issues related to cell phones, tablets, laptops, and other mobile devices.
  • Provides mobile application software and hardware support and related work management application support during Incident Command Team events and drills.
  • Ensures the appropriate security table files are maintained, including creating/deleting user IDs, resetting passwords, and assisting field personnel with login and other issues.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Basic Qualifications

Knowledge Requirements

• Degree in Management Information Systems or similar, preferred.
• Working knowledge of database management and security concepts and techniques normally acquired through college level courses or equivalent experience.
• Working knowledge of mobile technologies and platforms used in utility operations (e.g., SAP, GIS, Field Maps, Survey 123, etc.).
• Working knowledge of personal computers and/or integrated enterprise-wide systems to access data, prepare reports, and evaluate new software enhancements.
• Working knowledge of functional area policies, procedures and work processes.
• Working knowledge of ERP systems such as SAP.
• Working knowledge of Adobe, Microsoft Office Word, Excel, Access, Power Point.

Skills Requirements

• Effective written, oral, and presentation communication skills.
• Ability to teach simple to complex skills and processes to various audiences and group sizes.
• Technical writing ability to communicate and integrate functional and technical requirements for system enhancements.
• Technical ability to provide training for personnel on the use of software applications.
• Ability to relate effectively with others through strong interpersonal skills.
• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Strong analytical, organizational, and conceptual skills to assess complex technical issues, and recommend and implement solutions.
• Ability to establish and maintain effective working relationships at all levels within the company, and vendors.
• Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.

Experience Requirements

• Several (1-3) years experience in the area of Work Management.
• Several (1-3) years experience in mobile technologies.
• Several (1-3) years in data processing, programming and design.

Role: Professional

Number of Vacancies: 1

Location: Hilo - Hawaii

Hiring Range: The hiring range for the Assistant Mobile Workforce Specialist [Req ID 10263] position is $60,000.00 to $75,000.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Applicant Certification

By Submitting An Application For The Position, Candidates

• Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
• Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
• Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
• Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
• Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at [phone].

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs. The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email [e-mail].