Assistant Mobile Workforce Specialist - Hawaii Island

HAWAIIAN ELECTRIC CO.; Hilo (HI); Remote; USD 60,000 - 75,000; Full time

Job summary

A major utility provider is seeking an Assistant Mobile Workforce Specialist in Hilo, Hawaii, to support mobile technology usage and training. The ideal candidate will assist in project management, provide technical support, and enhance mobile applications for a large workforce. A degree in Management Information Systems is preferred, along with several years of relevant experience. The position offers a salary range from $60,000 to $75,000 annually, based on skills and qualifications.

Qualifications

• Degree in Management Information Systems or similar, preferred.
• Several years experience in mobile technologies.
• Ability to qualify for a State of Hawaii driver’s license.

Responsibilities

• Assist in gathering information for the Asset Data Applications group.
• Provide training on mobile technologies.
• Support the implementation of mobile application improvements.

Skills

Effective written communication skills

Technical writing ability

Strong interpersonal skills

Analytical skills

Organizational skills

Education

Degree in Management Information Systems or similar

Tools

SAP

GIS

Adobe

Microsoft Office Suite

Job description

Job Overview

The P DG ASSET DATA APPLICATIONS Department of the P GEOSPATIAL AND ASSET DATA OPS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

Job Function

Assists the Asset Data Applications group in gathering information, providing training, resolving technical issues, and implementing policies, projects, and procedures related to mobile technologies and work management systems.

Essential Functions

• Work Management Program Management
  • Provides assistance to the Work Management and Mobility group to maximize the consistent application of mobile technologies and related work management policies, programs, projects, and procedures.
  • Provides consultative services for continuous improvement and business process improvement planning and implementation.
  • Provides assistance to departments and users on mobile technology capabilities.
  • Engages with the mobile users and gathers feedback on usability of the mobile applications and suggestions for application and process improvements.
  • Serves as a liaison to the Information Technology & Services Department (ITS).
  • Assists in evaluating the existing use of mobile device application software and hardware and how it fits with the mobile workforce strategy and productivity.
  • Evaluates future device application software and hardware releases and makes recommendations for future development.
  • Assists with the implementation of mobile application improvements and upgrades.
• Mobile Device Training & Support
  • Assists with hands-on user training, writing documentation, assisting users with mobile application software or hardware problems, working with vendors/carriers on mobile device support issues, and tracking mobile devices deployed in the department.
  • Assists stakeholders and users in the development of appropriate reports.
  • Develops training material for new releases and improvements and trains users and field personnel on mobile applications and related work management systems and software.
  • Provides after hours support to troubleshoot and resolve mobile application issues or issues related to cell phones, tablets, laptops, and other mobile devices.
  • Provides mobile application software and hardware support and related work management application support during Incident Command Team events and drills.
  • Ensures the appropriate security table files are maintained, including creating/deleting user IDs, resetting passwords, and assisting field personnel with login and other issues.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Basic Qualifications

Knowledge Requirements

• Degree in Management Information Systems or similar, preferred.
• Working knowledge of database management and security concepts and techniques normally acquired through college level courses or equivalent experience.
• Working knowledge of mobile technologies and platforms used in utility operations (e.g., SAP, GIS, Field Maps, Survey 123, etc.).
• Working knowledge of personal computers and/or integrated enterprise-wide systems to access data, prepare reports, and evaluate new software enhancements.
• Working knowledge of functional area policies, procedures and work processes.
• Working knowledge of ERP systems such as SAP.
• Working knowledge of Adobe, Microsoft Office Word, Excel, Access, Power Point.

Skills Requirements

• Effective written, oral, and presentation communication skills.
• Ability to teach simple to complex skills and processes to various audiences and group sizes.
• Technical writing ability to communicate and integrate functional and technical requirements for system enhancements.
• Technical ability to provide training for personnel on the use of software applications.
• Ability to relate effectively with others through strong interpersonal skills.
• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Strong analytical, organizational, and conceptual skills to assess complex technical issues, and recommend and implement solutions.
• Ability to establish and maintain effective working relationships at all levels within the company, and vendors.
• Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.

Experience Requirements

• Several (1-3) years experience in the area of Work Management.
• Several (1-3) years experience in mobile technologies.
• Several (1-3) years in data processing, programming and design.

Role: Professional

Number of Vacancies: 1

Location: Hilo - Hawaii

Hiring Range: The hiring range for the Assistant Mobile Workforce Specialist [Req ID 10263] position is $60,000.00 to $75,000.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Applicant Certification

By submitting an application for the position, candidates:

1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;

2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;

3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;

4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer;

5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO StatementHawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at [phone].

Affiliate Disclaimer

Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light ("Company") are Hawaii Public Utilities Commission ("PUC") regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.

Affiliate is defined as "any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes ("HRS"), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h)."

Affiliate-Related Entity is defined as "a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge."

For a current list of all Affiliates and Affiliate-Related Entities, please see: https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.