IT Functional Program Manager - Oahu, Maui, or Hawai'i Island**EMPLOYEE REFERRAL ELIGIBLE**

Hawaiian Electric; Honolulu (HI); On-site; USD 123,000 - 160,000; Full time

Job summary

Hawaiian Electric Company seeks an IT Functional Program Manager to lead the CIS SAP environment on Oahu, Maui, or Hawai'i Island. You will supervise functional administrators, drive system administration, enhancements, upgrades, and testing, aligning with ITIL/COBIT practices.

The role requires five+ years of managing large enterprise change initiatives, strong leadership, and experience with SAP CIS. You will collaborate with vendors and regulators while shaping strategic roadmaps and budgets

Qualifications

• Bachelor’s or Master’s degree in business, engineering, or related field.
• PMP or equivalent certification desirable.
• Five or more years in management or oversight of large enterprise change initiatives.
• Experience in customer service and operational areas in regulated electric utility.
• Experience with SAP CIS.
• Strong leadership and mentoring abilities.

Responsibilities

• Oversees CIS SAP configuration, maintenance, and testing; oversee enhancements following ITIL/COBIT.
• Leads a team, assigns work, monitors performance, and mentors staff.
• Collaborates with internal/external staff, vendors, and regulators; stays current with industry trends.
• Develops forecasts, budgets, and roadmaps; plans SAP CIS initiatives and upgrades.
• Supports internal and external audit initiatives as required.

Skills

Project management

Leadership

SAP CIS

Communication

Change management

Vendor management

Data analysis

Business process improvement

ITIL/COBIT

Education

Bachelor’s or Master’s degree

PMP

Tools

SAP CIS

ITIL

COBIT

Job description

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged.

Brief Posting Description

The P EW ENTERPRISE FUNCTIONAL SOFTWARE SVCS Department of the P SOFTWARE APPLICATION SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island. (Role: Professional Supervisor)

Job Function

Supervises functional administrators to provide direction in Customer Information System ("CIS – SAP" and peripheral applications) related activities, including responsibility for system administration, day-to-day operational support, configuration, software maintenance, modification, upgrade and testing support. Supports the identification of, planning for and prioritization of system lifecycle and software driven business process improvement activities with key business and IT stakeholders in support of Hawaiian Electric (Hawaiian Electric, Maui Electric, Hawaii Electric Light; the "company") administrative and strategic goals and objectives. Manages the development and documentation of continuous improvement measurement data collection, translation, validation and estimation systems, processes and procedures. Assists with the identification, creation, and presentation of key performance indicators/performance benchmarking materials. Serves as subject matter expert and functional resource, mentoring, advising, and participating in project teams.

Essential Functions

• Oversees the maintenance, update, and configuration of the CIS SAP solution and other systems. Oversee the development and implementation of enhancements following the company’s ITIL and COBIT methodologies. Oversee work order fixes and/or testing with respective company technical and functional software users. May include planning, setting milestones, follow-up, functional expertise, work direction and review. Resolutions include providing training, temporary work-around solutions, redesign of business process/procedures/policies, software defect corrections and enhancements to the CIS solution and other systems. Improve business processes, procedures and policies to maximize the capabilities of the CIS solution and standardize across the company. Ensure proper controls are in place to provide data integrity and system security. Initiates continuous improvement using SAP and technology processes and assists with developing short-term and long-term strategies.
• Leads a team of people by assigning work and its associated priority, monitoring and evaluating work, and overseeing the performance, training, and development needs of the group. Acts as primary mentor to functional support staff to relate big picture program awareness and facilitate knowledge transfer.
• Collaborates with other internal and external staff, contractors, vendors, and/or customer personnel to carry out the functions of the position. Keeps current with industry trends. Networks with other utilities and attends seminars or workshops that promote and/or provide "best practices" solutions.
• Develops and administers forecasts and reports and ensures that accounting procedures and systems are aligned with overall process area and corporate goals. Defines strategic roadmap for scheduling and implementation of SAP service packs, enhancement packs, and upgrades. Plans and budgets the SAP CIS and other systems initiatives for all of the new configuration, forms, reports, interfaces, and enhancements including service packs, enhancement packs and upgrades. Complies and aligns with the ITS governance structure and methodology. Develops, maintains, monitors, and presents team and system performance metrics and cost/benefit reviews. Supports internal and external audit initiatives as required.
• Manages third party functional consultants retained to provide support in maintaining and enhancing the SAP CIS solution and other systems.
• Remains available for both scheduled and unscheduled work, occasionally requiring work outside normal business hours and on weekends.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Basic Qualifications

Knowledge Requirements

• A Bachelor’s or Master’s degree in business, engineering, or a related field or equivalent is required. Advanced training in business administration is desirable.
• Project Management Professional (PMP) or equivalent certification is desirable.
• Working knowledge of the major elements of the electric utility business, especially in a regulated environment.
• Working knowledge of SAP Customer Information System.
• Thorough knowledge of project management tools and techniques.
• Working knowledge of organization change management concepts.
• Thorough knowledge of business process improvement and process engineering concepts.
• Working knowledge of the role of information systems in the enterprise is desirable.
• Thorough knowledge of personal computers and related software, prepare reports, create reporting systems, communicate via the internet, and evaluate and implement new software or software enhancements.
• Extensive knowledge of data processing and security concepts and techniques normally acquired through college level courses or equivalent experience.

Skills Requirements

• Demonstrated ability to manage challenging projects successfully.
• Demonstrated ability to build effective working relationships at all levels of the organization. Excellent interpersonal skills and the ability to influence and persuade various groups or individuals including product vendors and consultants.
• Demonstrated ability to lead a team of professionals through challenging times to successful outcomes.
• Demonstrated ability to build great teams, and to mentor the professional development of individual team members.
• Demonstrated strong communication skills, both verbal and written, normally gained through experience, training, and the exercise of "innate" abilities.
• Demonstrated ability to work effectively with regulators, contractors, consultants, suppliers, government agencies, labor unions, and other business partners.
• Demonstrated ability to make good decisions quickly and with limited information, to monitor results, and to refine or revise decisions based on observed outcomes.
• Demonstrated ability to handle difficult and sensitive interpersonal issues effectively, yet compassionately, using tact, courtesy and discretion.
• Analytical and conceptual skills to assess issues, to recommend and implement appropriate actions.
• Demonstrated supervisory/leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, confidential, difficult or confrontational issues.

Experience Requirements

• Five (5) or more years of experience in the management or oversight of large enterprise change initiatives, preferably involving the use of information technology or in the regulated electric utility business.
• Five (5) or more years of experience in the customer service and other operational areas in the regulated electric utility business.
• Five (5) or more years of experience in managing/directing/supervising teams.
• Three (3) or more years of experience in contract development, management for consulting services and products.
• Three (3) or more years of experience with the SAP CIS.

Role: Professional Supervisor

Number of Vacancies: 1

Location: Oahu, Maui, or Hawai'i Island

Hiring Range: The hiring range for the IT Functional Program Manager - Oahu, Maui or Hawai'i Island [Req ID 10491] position is $123,000.00 to $159,800.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Applicant Certification

• Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
• Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
• Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
• Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
• Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at [phone].

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email [e-mail].