Assistant Merchant, E-Commerce (On-Site)

ACE Hardware; South Carolina; On-site; USD 76,000 - 96,000; Full time

Benefits offered by this job

Incentives based on role/grade

401(k) with matching

Health coverage (medical/dental/vision

Vacation and holidays

Company car and phone

Tuition assistance

Job summary

Ace Hardware Corporation is seeking an Assistant Merchant, E-Commerce to support online merchandising strategy for acehardware.com, drive customer experience, manage content, findability and promotions. You will coordinate with vendors and internal teams, assist with item onboarding and analytics while developing broader category ownership over time.

The role offers development in e-commerce merchandising and requires collaboration, data-driven decisions and strong communication across

Qualifications

• Two or more years of e-commerce, marketing or merchandising experience.
• Strong analytical skills with the ability to interpret data and recommend action.
• Strong problem solving and decision making skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong verbal and written communication skills.
• Collaborative style with the ability to work across teams and with vendors.
• Proficiency in Microsoft Outlook, Word, Excel, Access and PowerPoint.
• Creative, flexible and adaptable approach with strong follow through.

Responsibilities

• Support online category and product merchandising from planning through execution.
• Improve site findability through search and browse optimization.
• Review web performance indicators and user behavior to identify insights and actions.
• Manage product recommendations, basket building and trade up opportunities.
• Support online only assortment expansion, new item setup and promotional activation.
• Coordinate product content with vendors and internal content partners to improve content quality.
• Assist with monthly promotional planning, offer setup, pricing details and credit coordination.
• Partner with digital marketing to support paid search, affiliate, email, organic search and retargeting efforts.
• Support retailer communication, customer service preparation and category related inquiries.
• Assist with inventory planning, clearance opportunities and cross functional projects.

Skills

E-commerce experience

Merchandising

Analytical skills

Communication

Cross-functional collaboration

Tools

Outlook

Word

Excel

Access

PowerPoint

Job description

About This Role

The Assistant Merchant, E-Commerce supports the online merchandising strategy for assigned product categories and helps drive a stronger customer experience on acehardware.com. You will support category reviews, promotional planning, product content, retailer communication, item onboarding, site findability, web analytics and special projects. This role partners closely with the Senior E-Commerce Merchant, vendors, internal merchandising teams, digital marketing and support partners to improve online sales, content quality and execution. The role is a development opportunity designed to build broad e-commerce merchandising experience and prepare you for expanded category ownership over time.

What You’ll Do

• Support online category and product merchandising from planning through execution
• Improve site findability through search and browse optimization
• Review web performance indicators and user behavior to identify insights and actions
• Manage product recommendations, basket building and trade up opportunities
• Support online only assortment expansion, new item setup and promotional activation
• Coordinate product content with vendors and internal content partners to improve content quality
• Assist with monthly promotional planning, offer setup, pricing details and credit coordination
• Partner with digital marketing to support paid search, affiliate, email, organic search and retargeting efforts
• Support retailer communication, customer service preparation and category related inquiries
• Assist with inventory planning, clearance opportunities and cross functional projects

Who You Are

You are curious about products, e-commerce trends and the customer journey, with a strong eye for improving the online shopping experience. You enjoy using data, collaboration and follow through to turn ideas into action.

Required Skills

• Two or more years of e-commerce, marketing or merchandising experience
• Strong analytical skills with the ability to interpret data and recommend action
• Strong problem solving and decision making skills
• Ability to manage multiple priorities and meet deadlines
• Strong verbal and written communication skills
• Collaborative style with the ability to work across teams and with vendors
• Proficiency in Microsoft Outlook, Word, Excel, Access and PowerPoint
• Creative, flexible and adaptable approach with strong follow through

Preferred Skills

• Experience with site merchandising tools or promotional setup platforms
• Familiarity with digital marketing channels and online customer behavior analysis

WORK AUTHORIZATION: This position is not eligible for employment visa sponsorship now or in the future.

#LI-JK1

Compensation Details:

$76000 - $95500 per year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long‑term disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Company Car, phone and fuel card are provided for field‑based positions
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally‑owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on‑site classes, facilitator‑led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Identity theft protection

* Benefits are provided in compliance with applicable policies.

We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven’t, but we’d like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America’s best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.