Assistant MaRC Manager

Allied Universal; Richardson (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Disability insurance

Eight paid holidays

Sick days

Personal days

Vacation accrual: 3.08 hours biweekly

Job summary

Allied Universal is hiring an Assistant MaRC Manager to lead shifts in our Monitoring and Response Center. You will coach operators, review alarm and security data, and ensure service goals are met on your designated shift.

Ideal candidates bring at least four years in security or related fields, prior supervisory experience, and strong communication skills. You will collaborate across departments, help train staff, and maintain up-to-date knowledge of policies and procedures to deliver

Qualifications

• High school diploma or equivalent (e.g., GED)
• Minimum of four (4) years of law enforcement, security, military, or call center experience
• Prior supervisory experience
• Ability to identify a problem, apply security training and procedures and execute said procedures
• Language skills to read and interpret documents such as security logs, post orders, and other security correspondence
• Excellent oral and written communication skills; able to effectively communicate to another in the English language to direct, control, and/or assist in the event of a crisis
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times
• Proficient in all Microsoft Office applications
• Professional, articulate, able to use good independent judgment and discretion

Responsibilities

• Provide coaching and feedback to operators; edit work documents prior to finalization; identify areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/monitoring center is operated accurately while meeting goals and deadlines; develop and implement training materials
• Serve as a resource in answering questions regarding interpretation of data to be keyed or verified
• Investigate and professionally resolve inquiries and complaints that require Management level intervention
• Assist with review and completion of weekly timesheet and scheduling of specialists
• Respond to customer inquiries
• Compile and review daily/weekly reports to guarantee standards for quality and productivity are maintained; implement processes to improve department’s quality of work
• Develop and maintain a team-oriented relationship with other departments, ensuring company goals and objectives are met or exceeded
• Perform the work of the Security Intervention Specialist/Customer Service Representative in order to meet high volume demands when necessary
• Schedule and facilitate shift meetings; attend company training and seminars
• Assist with coordinating company functions, promotional events, employee reward/recognition programs, and meetings
• Maintain strong working knowledge of current company policies and procedures, recommend improvements as needed
• Assist with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities

Skills

Leadership

Communication

Time management

Microsoft Office

Problem solving

Security procedures

Education

High school diploma or GED

Tools

CCTV systems

Job description

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Job Description

Allied Universal® is hiring a Assistant MaRC Manager. The Assistant Manager at our Monitoring and Response Center (MaRC) will monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Assistant Manager is to ensure goals are being met and objectives are met or exceeded on their designated shift.

RESPONSIBILITIES:

• Provide coaching and feedback to operators; edit work documents prior to finalization; identify areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/monitoring center is operated accurately while meeting goals and deadlines; develop and implement training materials
• Serve as a resource in answering questions regarding interpretation of data to be keyed or verified
• Investigate and professionally resolve inquiries and complaints that require Management level intervention
• Assist with review and completion of weekly timesheet and scheduling of specialists
• Respond to customer inquiries
• Compile and review daily/weekly reports to guarantee standards for quality and productivity are maintained; implement processes to improve department’s quality of work
• Develop and maintain a team-oriented relationship with other departments, ensuring company goals and objectives are met or exceeded
• Perform the work of the Security Intervention Specialist/Customer Service Representative in order to meet high volume demands when necessary
• Schedule and facilitate shift meetings; attend company training and seminars
• Assist with coordinating company functions, promotional events, employee reward/recognition programs, and meetings
• Maintain strong working knowledge of current company policies and procedures, recommend improvements as needed
• Assist with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities

QUALIFICATIONS:

• High school diploma or equivalent (e.g., GED)
• Minimum of four (4) years of law enforcement, security, military, or call center experience
• Prior supervisory experience
• Ability to identify a problem, apply security training and procedures and execute said procedures
• Language skills to read and interpret documents such as security logs, post orders, and other security correspondence
• Excellent oral and written communication skills; able to effectively communicate to another in the English language to direct, control, and/or assist in the event of a crisis
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times
• Proficient in all Microsoft Office applications
• Professional, articulate, able to use good independent judgment and discretion

PREFERRED QUALIFICATIONS:

• Previous experience troubleshooting CCTV security systems

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com