Assistant Manager White House Black Market

Chico's FAS, Inc.; San Mateo (CA); On-site; USD 30,238 - 37,815; Full time

Job summary

A retail company is seeking an Assistant Manager to support store management in sales, operations, and customer service. The ideal candidate will have a high school diploma, at least 3 years of retail or sales management experience, and excellent communication skills. This role requires flexibility in scheduling and a focus on delivering exceptional customer experiences.

Qualifications

• Minimum 3 years prior retail or sales management experience preferred.
• Must be 18 years old or older.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Support the store manager in managing sales and operations.
• Ensure customer service by supervising sales associates.
• Train associates on visual merchandising techniques.

Skills

Excellent communication skills

Customer service skills

Knowledge of store operations

Ability to manage complexities

Education

High School diploma or equivalent

Job description

Assistant Manager White House Black Market

The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

Functional Responsibilities

• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
• Trains associates on visual merchandising techniques to ensure store is always maintained.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
• Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper Controls.
• Assists in the recruiting, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned/required.

Competencies

Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

• Culture
• Manages Complexity
• Plans and Aligns
• Organizational Savvy
• Courage

Qualifications

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 3 years prior retail or sales management experience preferred
• Excellent communication, verbal and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

The wage range for this position is $21.95 to $27.45. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

3486 Hillsdale Shopping Center

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.