Enable job alerts via email!

Assistant Manager, Virtual Mail

LegalZoom

Frisco (TX)

On-site

USD 64,000 - 84,000

Full time

4 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

LegalZoom is seeking an Assistant Manager for their Frisco office to lead a team in operational management and postal automation solutions. This role involves fostering positive work relationships, training staff, and ensuring departmental goals align with the company's mission. Candidates should have a strong background in performance management and excellent leadership skills. LegalZoom offers a remote-first working environment with competitive compensation and comprehensive benefits as part of their commitment to diversity and inclusion.

Benefits

Medical, Dental, Vision Insurance

401k with Matching Contributions

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short-Term/Long-Term Disability Insurance

Mental Health Support

Wellness reimbursement of up to $250

Qualifications

2+ years of management experience with hourly employees.
Experience in a diverse and inclusive work environment.
Ability to problem-solve and implement solutions.

Responsibilities

Lead a small team and ensure operational goals are met.
Train, coach, and evaluate staff for performance.
Communicate and collaborate with various departments.

Skills

Leadership

Communication

Problem Solving

Time Management

Attention to Detail

Education

Bachelor's degree or equivalent experience

Join to apply for the Assistant Manager, Virtual Mail role at LegalZoom

17 hours ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Virtual Mail role at LegalZoom

Description

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

Remote-first

In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.

This role is onsite at our Frisco office.

Overview

LegalZoom is an innovative company pioneering solutions in postal automation, and while the software side expands, we need the physical side to meet it. The Assistant Manager (ASM) is a skilled and motivated leader responsible for direct leadership of hourly employees in day-to-day functions.

You will

Lead a small team that delivers on functional priorities.
Maintain positive internal working relationships by communicating in a professional and courteous manner
Ensure that strategic plans and actions are consistently implemented across the department to meet KPI goals and objectives, making adjustments as needed
Effectively influence the development of a positive work environment that inspires the team to meet the department’s daily goals
Work with your Supervisor to implement weekly plans and adjust as needed
Understand the business and identify potential areas of improvement from a technical perspective, compliance, or regulatory risk
Proactively deep dive variations in team performance
Carry out leadership responsibilities in accordance with the organization’s policies and procedures
Communicate and collaborate with other managers to provide seamless support within the location
Communicate and collaborate with other departments and stakeholders
Be the Subject Matter Expert in your area and provide technical problem solving for errors and issues in the assigned department
Hold recurring team meetings with employees in your designated department
Have the ability to think on your feet, assess situations, take corrective action and communicate effectively both written and orally
Work with stakeholders to solve interdepartmental issues and/or concerns
Continuously monitor the daily workflow and provide guidance to employees to meet daily and weekly production goals and objectives
Train, coach, and evaluate staff to maintain operational and quality standards.
Develop and update training documents and best practices
Supports prospective candidate recruiting and new hire onboarding efforts
Work with Management to implement any improvement plans and adjust as needed, in coordination with management.
Assist in the development and testing of new products as requested
Other duties may be assigned

You have

2+ years of direct management experience managing hourly front-line employees
2+ years of experience in performance management, coaching and feedback (performance reviews, corrective action, individual development plans, etc.)
Experience in working/developing within a diverse and inclusive work environment
Ability to problem solve and implement solutions quickly in situations where only limited standardization exists
Excellent verbal communication, and the ability to convey important information clearly and effectively
Strong leadership competency and ability to take the initiative
Excellent delegator, collaborator, and mediator
Excellent time management skills
Responsible, goal oriented and organized
Have strong attention to detail and is able to multitask and work independently
Be confident, proactive, and willing to take on workplace challenges
Listening skills and be able to take direction from peers and individuals in higher-level positions

LegalZoom is a remote-first company and the national range for this role is ($64,100 - $83,150). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Plus other wellness benefits to include:

Fertility
Mental Health
One Medical
Wellness reimbursement of up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Legal Services

Referrals increase your chances of interviewing at LegalZoom by 2x

Get notified about new Assistant Manager jobs in Frisco, TX.

Frisco, TX $40,000.00-$45,000.00 4 months ago