Assistant Manager - Technology - Middleware & Platforms (MGN Pak)

Mashreq

United States

Remote

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

Mashreq IT is seeking an experienced API Connect Administrator to install, configure, and monitor IBM API Connect across cloud and on‑prem environments. You will lead incident resolution, analyze logs, manage backup/restore, and maintain CI/CD pipelines for APIs.

Proficiency in TLS security, Splunk analytics, and API lifecycle is required. This role demands strong analytical and communication skills and collaboration with IBM support and internal architects.

Qualifications

5-8 years of experience in the API/integration domain and support.
Hands-on with IBM API Connect in Cloud and On Premises.
Experience in incident resolution and root-cause analysis.
Proficient in API lifecycle management and CI/CD.

Responsibilities

Install, configure, deploy, administer and monitor IBM API Connect in Cloud and On Prem VMs.
Monitor API Connect health for performance and availability of APIs.
Lead incident resolution calls and assist root cause analysis.
Analyze logs to identify problems in the API Connect environment.
Configure backups and restoration of IBM API Connect subsystems.
Maintain CI/CD pipelines for building and deploying APIs.
Manage API lifecycle across multiple catalogs and developer portals.
Interact with IBM support and teams to resolve issues.

Skills

Analytical skills

Communication

People skills

Tools

IBM API Connect

IBM App Connect Enterprise

Oracle SQL

IBM MQ

Azure Cloud

DevOps CI/CD

Java

Microservices

AIX UNIX

Job description

Job Purpose

- The role possesses skills to facilitate critical production issues support, domain expertise associated with system administration side capabilities

Key Result Areas

Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.
Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.
Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.
Analyze logs to identify problems within the IBM API Connect environment.
Configure and implement backup and restoration of IBM API Connect subsystems.
Backup and restore IBM API Connect configuration data.
Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect
Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
Consumer maintenance including creating users, groups and roles, and security configurations.
Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.
Enabling the third party tools like elastic to capture the analytics events for customer dash boards
Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures
Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.
Apply product maintenance patches, interim releases, upgrades as required.
Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.
Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss, and close issues or questions that arise.

Knowledge, Skills and Experience

Minimum 5-8 years of Experience in Respective Application Domain and Support line
Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.
Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.
Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.
Analyze logs to identify problems within the IBM API Connect environment.
Configure and implement backup and restoration of IBM API Connect subsystems.
Backup and restore IBM API Connect configuration data.
Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect
Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
Consumer maintenance including creating users, groups and roles, and security configurations.
Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.
Enabling the third-party tools like elastic to capture the analytics events for customer dash boards
Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures
Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.
Apply product maintenance patches, interim releases, upgrades as required.
Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.
Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss and close issues or questions that arise
Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.
Good analytical / communication / people skills