Assistant Manager - Student Property

Socket.dev; Ames (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Haverkamp Properties in Ames, IA seeks a proactive property operations leader to oversee leasing, move-ins/outs, and resident services with a focus on top-tier customer experience. You will drive occupancy toward 98%, manage renewals, coordinate marketing and events, and support office administration within EOS-driven processes and a collaborative team environment.

Join a 30-year family business built on integrity, hard work and accountability, where results are measured and achievements are

Qualifications

• Lead, manage and hold your team accountable.
• Support in the leasing of vacant units and renewing units; this includes marketing, communication with current and future residents, promotional or community events, social media postings, etc.
• Assist in office administration and help integrate all major operating functions such as letters and notices, delinquent accounts, legal filings, etc.
• Own all aspects of the resident’s move-in and move-out experience.
• Provide 5-star customer service.

Responsibilities

• Lead, manage and hold your team accountable.
• Support leasing of vacant units and renewals; marketing, communications, events, social media postings, etc.
• Assist in office administration and integration of major operating functions.
• Own move-in and move-out experience for residents.
• Deliver 5-star customer service.

Skills

Lead Generation

Lead Conversion

Customer Fulfillment

Team Leadership

Communication

Job description

Description

Haverkamp Properties is a 30-year-old family business and our purpose is “Create Communities Where You Love to LIVE” and to “maximize property values.”

We are all working together towards our 10-Year Target of seventeen thousand six hundred units under management.

You will love it here if you embrace our Core Values:

• Service – we focus on serving both internally and externally
• Hard Work – we go above and beyond and don’t hide from the hard things
• Accountability – we take action and are responsible to follow through
• Results-Driven – we keep score, and strive for the win-win
• Integrity – we value the highest standards of moral and ethical character

You’ll love coming to work every day if you get, want, and have the capacity to do the following:

• Lead, manage and hold your team accountable
• Support in the leasing of vacant units and renewing units; this includes marketing, communication with current and future residents, promotional or community events, social media postings, etc.
• Assist in office administration and help integrate all major operating functions such as letters and notices, delinquent accounts, legal filings, etc.
• Own all aspects of the resident’s move-in and move-out experience
• Provide 5-star customer service

You’ll have success here if you value clear processes and do the following things:

• Lead Generation
• Lead Conversion
• Customer Fulfillment

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for hitting the following critical goals:

• Help the team achieve and maintain an occupancy of 98%
• Obtain a renewal retention rate of 45%
• Effectively use revenue management to obtain positive lease trade outs on new and renewal leases

Our company runs purely on EOS. That means as a member of this team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognizes your performance