Assistant Manager - Store Ops & Customer Service

Domino's; Portsmouth (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Domino’s in Portsmouth, VA is seeking a dedicated team member to handle phone and carryout interactions, uphold a professional image, and follow Domino’s WOW standards. You will ensure order accuracy, safety, and adherence to all store procedures in a fast-paced environment.

The role includes extensive responsibilities, from inventory checks and budgeting to uniforms and on-site safety. A strong work ethic and 50-hour weeks with on-call days are expected.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra

Responsibilities

• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say "Let me get your change" on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed
• Responsible for all results in assigned stores
• Insuring food, labor and service goals are within goal
• P&L review with direct supervisor Each Month
• Minimum 50 hour work week with 1 day off and 1 on call day
• Insuring all stores meet or exceed minimum TIPS and Domino’s Pizza Standards
• Insure all stores are staffed and training of all team members
• Repair and maintenance in all stores is maintained
• For insuring all new products or ideas are implemented seamlessly
• Insuring all stores run at a minimum 4 star level
• Self OER’s are performed 1st week of each period and that appropriate corrections are made
• Evaluations and raises are completed as needed and paperwork and D.O. notified
• Follow through of all assignments as well as insuring all reports and paperwork is turned in timely
• That all reports and paperwork at the store level is complete and accurate
• Knowing of all product and operational standards
• All safety and security procedures are followed and equipment is in working order
• Store Budgets Maintained
• All school lunches are prepared and delivered within standards needed by school
• Provide accurate and detailed accountability and insure paper trail exists
• All equipment is available and utilized correctly
• Inventory checks performed on each store each month
• Systems checklist and visit books utilized and in place and used

Job description

Domino’s in Portsmouth, VA is seeking a dedicated team member to handle phone and carryout interactions, uphold a professional image, and follow Domino’s WOW standards. You will ensure order accuracy, safety, and adherence to all store procedures in a fast-paced environment.

The role includes extensive responsibilities, from inventory checks and budgeting to uniforms and on-site safety. A strong work ethic and 50-hour weeks with on-call days are expected.