Assistant Manager: Store Ops & Customer Excellence

Domino's; Suffolk (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Domino's Pizza in Suffolk, VA is seeking team members to uphold our fast-paced pizza service standards and friendly customer experience. You will handle phone and carryout orders, ensure accuracy, maintain cleanliness, follow safety and cash-handling procedures, and support store operations from prep to delivery.

Eligible candidates must commit to a minimum 50-hour week, punctuality, and teamwork; training includes Safe Delivery CBT and adherence to Domino's standards.

Responsibilities

• Answer the phone or assist carryout customers politely while being helpful and knowledgeable of our menu.
• Maintain image standards and demonstrate customer WOW steps: 1) Apologize 2) Give them what they want 3) give them something extra.
• Count peperoni and ham on every order every day no matter the topping amount when ordered.
• No one is allowed to clear pizzas before it is ready to place in the oven.
• Drivers must have $1 in coin change on every delivery.
• Drivers must say "Let me get your change" on every order.
• No one is allowed to carry more than $20 while on the clock including personal money.
• No one is allowed to have a pocket knife or any weapon while working.
• Driver vehicles are to be neat and clean and in positive image while working.
• Pizza makers must wash hands prior to making products.
• Every driver must have done Safe Delivery CBT.
• Every order is to be repeated for accuracy and name and address confirmed.
• Responsible for all results in assigned stores.
• Insuring food, labor and service goals are within goal.
• P&L review with direct supervisor Each Month.
• Minimum 50 hour work week with 1 day off and 1 on call day.
• Insuring all stores meet or exceed minimum TIPS and Domino’s Pizza Standards.
• Insure all stores are staffed and training of all team members.
• Repair and maintenance in all stores is maintained.
• For insuring all new products or ideas are implemented seamlessly.
• Insuring all stores run at a minimum 4 star level.
• Self OER’s are performed 1st week of each period and that appropriate corrections are made.
• Evaluations and raises are completed as needed and paperwork and D.O. notified.
• Follow through of all assignments as well as insuring all reports and paperwork is turned in timely.
• That all reports and paperwork at the store level is complete and accurate.
• Knowing of all product and operational standards.
• All safety and security procedures are followed and equipment is in working order.
• Store Budgets Maintained.
• All school lunches are prepared and delivered within standards needed by school.
• Provide accurate and detailed accountability and insure paper trail exists.
• All equipment is available and utilized correctly.
• Inventory checks performed on each store each month.
• Systems checklist and visit books utilized and in place and used.

Job description

Domino's Pizza in Suffolk, VA is seeking team members to uphold our fast-paced pizza service standards and friendly customer experience. You will handle phone and carryout orders, ensure accuracy, maintain cleanliness, follow safety and cash-handling procedures, and support store operations from prep to delivery.

Eligible candidates must commit to a minimum 50-hour week, punctuality, and teamwork; training includes Safe Delivery CBT and adherence to Domino's standards.