Assistant Manager - Stevens Creek

Krocphoenix; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Salvation Army (ARC) is seeking a Retail Manager for the Stevens Creek Thrift Store in San Jose, CA to support program operations and beneficiary engagement.

You will lead store operations, mentor staff, manage budgets, and ensure security and compliance while delivering exceptional donor and customer service to advance ARC goals.

Qualifications

• High School Diploma or equivalent (REQUIRED).
• Minimum of 2 years of Retail Management/Supervisory experience (thrift preferred).
• Must pass background check (criminal history and sex offender registry).
• Must hold a valid Driver's license, pass MVR, provide proof of insurance, and have access to a motor vehicle.
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Assist Store Manager with day-to-day store operations, including opening/closing, POS, inventory management, and donations.
• Cover store operations in the Store Manager's absence, including personnel and cash handling duties.
• Monitor and analyze key performance indicators to drive sales and profitability per budget and goals.
• Schedule store employees to ensure coverage; coordinate morning and shift-change meetings; maintain payroll records and attendance.
• Assist with hiring, training, and directing the store team; provide performance coaching.
• Communicate personnel issues and performance results with the Store Manager; coordinate disciplinary actions as needed.
• Ensure high levels of customer and donor satisfaction and maintain community relations; develop strategies to improve service.
• BRP (Back Room Processing) – support Back Room Processors/WAREHOUSE to meet daily goals.
• Supervise, support, and report on Beneficiaries when Work Therapy Assignments are in place.
• Protect store currency, inventory, and property; manage safe funds, deposits, and security.
• Ensure building security during non-operating hours and follow alarm protocols.
• Maintain safety measures in line with ARC policy and regulations; report safety issues; participate in safety meetings.
• May transfer or relocate to other stores based on business needs.
• Complete all tasks assigned by District Sales Manager, Command Retail Directors, and Command Administration.

Skills

Retail management

MS Office

Driver's license

Communication

Background check

Education

High School Diploma or equivalent

Tools

MS Office (Word/Excel/Outlook)

Job description

Overview

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) program is a no-fee program to assist men and women in completing the rehabilitation program. The organization relies on the dedication of its employees to maintain and improve program effectiveness.

Locations

• SJ San Jose Main Store 1, 702 Taylor St, San Jose, CA 95126, USA

ABOUT OUR RETAIL TEAM

Join the dedicated Retail Team at The Salvation Army. Contribute to a positive shopping and donor experience while promoting the mission to Do The Most Good at our Stevens Creek Thrift Store, which supports the ARC. This role helps foster customer service, problem-solving and teamwork in support of the Program and its participants.

POSITION OBJECTIVES

1. Provide customers with the best selection, exceptional service and a well-organized store to support spiritual, social, and rehabilitation programs.
2. Meet store sales and income budget expectations while managing expenses to maximize profitability.
3. Create a positive mentoring environment for Beneficiaries (ARC participants) through collaboration with program staff.
4. Implement positive and effective Work Therapy Assignments (WTA) and guide Beneficiaries on areas for improvement.

QUALIFICATIONS

• High School Diploma or equivalent (REQUIRED).
• Minimum of 2 years of Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Must hold a valid Driver's license, pass MVR, provide proof of insurance, and have access to a motor vehicle.
• Must pass background check (criminal history and sex offender registry).
• Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist as needed.
• Ability to grasp, push, pull objects such as files, carts, fixtures, and merchandise.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

CORE COMPETENCIES

• Problem Solving – Identify and resolve problems; analyze information to develop solutions.
• Oral Communication – Speak professionally and clearly in challenging situations; seek clarification when needed.
• Written Communication – Write clearly; edit for spelling/grammar; interpret written information.
• Teamwork – Build positive team spirit and commitment to goals and values.
• Project Management – Prioritize and plan work; manage time and schedules; ensure accountability.
• Managing People – Involve staff in planning; provide feedback; support growth and process improvements; delegate and monitor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist Store Manager with day-to-day store operations, including opening/closing, POS, inventory management, and donations.
2. Cover store operations in the Store Manager's absence, including personnel and cash handling duties.
3. Monitor and analyze key performance indicators to drive sales and profitability per budget and goals.
4. Schedule store employees to ensure coverage; coordinate morning and shift-change meetings; maintain payroll records and attendance.
5. Assist with hiring, training, and directing the store team; provide performance coaching.
6. Communicate personnel issues and performance results with the Store Manager; coordinate disciplinary actions as needed.
7. Ensure high levels of customer and donor satisfaction and maintain community relations; develop strategies to improve service.
8. BRP (Back Room Processing) – support Back Room Processors/WAREHOUSE to meet daily goals.
9. Supervise, support, and report on Beneficiaries when Work Therapy Assignments are in place.
10. Protect store currency, inventory, and property; manage safe funds, deposits, and security.
11. Ensure building security during non-operating hours and follow alarm protocols.
12. Maintain safety measures in line with ARC policy and regulations; report safety issues; participate in safety meetings.
13. May transfer or relocate to other stores based on business needs.
14. Complete all tasks assigned by District Sales Manager, Command Retail Directors, and Command Administration.

Schedule

Stores operate 7 days per week. Schedules are determined by management; associates may work evenings, weekends and holidays to ensure coverage.

Licenses and Certifications / EEO

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer will notify applicants of rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.