Store Manager - Stevens Creek

The Salvation Army USA Western Territory; San Jose (CA); On-site; USD 30,307 - 35,817; Full time

Job summary

The Salvation Army USA Western Territory's Stevens Creek Thrift Store in San Jose, CA is seeking a Store Manager to lead daily operations, drive sales, and ensure exceptional donor and customer experiences. This full-time role requires hands-on leadership, budgeting, and adherence to ARC program standards.

You will hire and train staff, manage schedules, control expenses, and mentor program Beneficiaries while upholding safety protocols. Join a mission-driven team dedicated to Do The Most Good.

Qualifications

• High school diploma or equivalent required; GED accepted.
• Minimum 3 years of supervisor/management experience in retail preferred (thrift experience a plus).
• Valid driver’s license with clean MVR check.
• Background check including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, staff, customers, and donors.

Responsibilities

• Meet store sales and income budgets while managing expenses for profitability.
• Plan and direct day-to-day operations of the store; manage opening/closing, POS, inventory, and donations.
• Hire, train, and direct the store team; conduct evaluations and coaching with HR guidance.
• Schedule employees to ensure coverage; lead team meetings and monitor time/attendance.
• Maintain high levels of customer and donor satisfaction and strengthen community relations.
• Oversee back-room processing and inventory to ensure products are on the sales floor.
• Supervise Beneficiaries when Work Therapy Assignments are used and support program staff.
• Protect store currency, inventory, and property; ensure safety and security protocols.

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Education

High School Diploma or equivalent

GED

Tools

MS Office

Job description

San Jose, CA – Store Manager

Pay Rate: $24.00

About the ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Stevens Creek Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Objectives

• Provide customers with the best selection, exceptional service and well‑organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• Minimum High School Diploma or equivalent REQUIRED. (some college preferred)
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Valid Driver’s license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Behaviors

• Enthusiastic – shows intense and eager enjoyment and interest.
• Leader – inspires teammates to follow.
• Detail‑Oriented – capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated – devoted to a task or purpose with loyalty or integrity.

Education

• GED REQUIRED
• High School or Equivalent REQUIRED

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – identify and resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication – speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication – write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Project Management – prioritize and plan work activities; use time efficiently; organize work schedules of others and assign tasks; follow up to ensure accountability.
• Teamwork – balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Managing People – include staff in planning, decision‑making, facilitating, and process improvement; be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; improve processes, products, and services; delegate work assignments; match responsibilities to the right people; set expectations and monitor delegated activities.

Essential Duties and Responsibilities

1. The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget expectations while managing the expense controls to maximize profitability for the assigned location, by delivering desired results on the established key performance indicators.
2. Plan and direct the day‑to‑day operations of assigned store location. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
3. Hire, train and direct the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees. Responsible for issuing employee evaluations, key performance results and corrective actions as needed, in coordination with the HR Generalist/Coordinator and District Sales Manager.
4. Schedule employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
5. Ensure high levels of customer and donor satisfaction through excellent service to meet their needs while also maintaining good community relations. Develop strategies to improve service to maximize the customer experience.
6. Back‑Room Processing – ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
7. Ensure that all store deliveries/product (inventory management) is on the sales floor in a timely manner.
8. Responsible for supervision, support, and conduct reporting of program Beneficiaries when Work Therapy Assignments are put in place at your location.
9. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (includes daily logging and completing of cash deposits), products for sale, equipment, and building security.
10. Ensure the building is secured during non‑operating hours with alarm system arming and alert protocol.
11. Assure that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Conduct and record mandatory weekly store meetings. Attend ARC monthly safety meetings.
12. May transfer or be relocated to other stores based on business needs.
13. Complete all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Schedule

Our stores operate 7 days per week. Work schedules are determined by management and employees must be flexible to always ensure adequate store coverage. Full‑time associates may be scheduled to work any full‑time shift including evenings, weekends, and holidays.

Equal Employment Opportunity

Equal Opportunity Employer. Protected Veterans. Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.