Assistant Manager, Sports Performance & Member Growth

D1's K2 Performance Center; South Carolina; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

$18–$22 per hour

Quarterly performance bonus

Complimentary D1 Training membership

Job summary

D1 Training – South Charlotte seeks an energetic Assistant Manager to lead member experience, tours, and daily operations at our premier athletic training facility. You’ll drive membership growth, manage scheduling, billing, and front desk duties while collaborating with a team of coaches and staff.

This role emphasizes relationship-building, community outreach, events, and marketing efforts, with evenings and alternating Saturdays required.

Qualifications

• 1+ years of customer service, sales, hospitality, or fitness industry experience.
• Experience with membership sales or consultative selling is a plus.
• Marketing or event planning experience is a plus.
• Experience working with youth athletes or sports organizations is preferred.

Responsibilities

• Welcome athletes and families and create an exceptional member experience.
• Guide prospective members through tours, assessments, and membership options.
• Respond to leads by phone, text, email, and CRM, and consistently follow up.
• Help achieve monthly membership and revenue goals.
• Support daily operations, including scheduling, billing, member accounts, and front desk responsibilities.
• Create marketing materials and assist with social media content.
• Build relationships with local schools, sports organizations, businesses, and community partners.
• Assist with camps, combines, clinics, competitions, and special events.
• Help maintain a clean, organized, high-energy training environment.

Skills

Customer service

Sales

Hospitality experience

Fitness industry experience

Relationship-building

Multitasking

Education

Kinesiology / Exercise Science background

Sports Management background

Marketing or events coursework

Tools

Microsoft Office

Canva

CRM systems

Social media management

Job description

D1 Training – South Charlotte seeks an energetic Assistant Manager to lead member experience, tours, and daily operations at our premier athletic training facility. You’ll drive membership growth, manage scheduling, billing, and front desk duties while collaborating with a team of coaches and staff.

This role emphasizes relationship-building, community outreach, events, and marketing efforts, with evenings and alternating Saturdays required.