Assistant Manager Spa & Wellness

Four Seasons; Denver (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Four Seasons in Denver seeks an Assistant Manager, Spa & Wellness to lead daily spa operations, ensure luxury guest experiences, and drive team development. You will supervise facilities, coordinate with hotel services, and manage budgets, inventory, and promotions to maintain Four Seasons’ standard of excellence.

The role emphasizes coaching staff, enhancing guest journeys, and delivering exceptional wellness experiences in a premium setting.

Qualifications

• Passion for the health and wellness industry and knowledge of trends, products, technology, and equipment.
• Superior communication and interpersonal skills with English proficiency; additional languages are a plus.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Proven ability to motivate, inspire, and develop individuals and teams.

Responsibilities

• Oversee all spa and salon areas, ensuring service standards.
• Coordinate with housekeeping, laundry, and engineering for issue resolution.
• Integrate spa operations with hotel services and wellness trends.
• Manage administrative duties including requisitions, inventory, and budgets.
• Lead and develop spa staff through training and performance reviews.
• Monitor guest experience and manage group bookings and tours.

Skills

Wellness industry knowledge

Communication skills

Organizational skills

Team leadership & development

Creativity & innovation

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

The Assistant Manager, Spa & Wellness supports the Director of Spa. & Wellness in overseeing the daily operations and development of the spa. This role ensures the spa delivers exceptional guest experiences aligned with Four Seasons' luxury standards while maintaining operational efficiency.

The Assistant Manager of Spa & Wellness fosters team morale, implements innovative solutions,and supports financial management, promotions, and events to ensure the spa remains a leader in the wellbeing industry.

Key responsibilities

Operational Management

• Oversee all spa and salon areas, including Front Desk, Wellness & Fitness Facilities, Locker Rooms, Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring they meet Four Seasons' standards.


• Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and engineering to address any issues promptly.


• Ensure the integration of spa operations with hotel services, aligning wellness trends and guest needs.


• Manage administrative duties, including requisitions, purchases orders, inventory control, and cost effective usage of spa-related products, adhering to budgets.

Team Leadership & Development

• Interview, train, and supervise spa employees, fostering a positive and motivated work environment.


• Conduct performance evaluations, provide constructive feedback, and implement strategies to develop staff professionally.


• Host regular staff meetings to share hotel updates, policies, and strategies for enhancing sales and Service.

Guest Experience & Engagement

• Ensure exceptional guest experiences by upholding the spa's luxury service standards and responding promptly to feedback.


• Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs.


• Represent the spa in external events and activities that align with its philosophy and enhance its visibility.


• Create and implement innovative guest experience elements to ensure a memorable and industry leading guest journey.

Retail Management

• Manage retail operations, including creating purchase orders, organizing inventories, and ensuring products align with guest preferences and spa themes.


• Analyze sales trends and collaborate with the Manager of Spa & Wellness to identify opportunities for enhancing retail offerings.

Financial & Strategic Support

• Assist in forecasting, budgeting, and tracking labor and expenses to maintain financial efficiency.


• Contributes to the planning and execution of PR events and internal and local promotions to drive guest engagement and revenue.

Compliance & Standards

• Ensure adherence to Four Seasons' Category One and Two Work Rules and Standards of Conduct.


• Participate in internal standards testing and support various departments to maintain operational excellence.


• Promote safety awareness and maintain a hazard-free environment for both staff and guests.

Qualifications

• Passion for the health and wellness industry and knowledge of industry trends, products, technology, and equipment.


• Commitment to luxury guest experiences and a drive to improve all areas of guest journey.


• Superior communication and interpersonal skills, with proficiency in English; additional languages are an asset.


• Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment.


• Proven ability to motivate, inspire, and develop individuals and teams.


• Creativity and innovative thinking, with