Assistant Manager, Spa & Wellness

Four Seasons Hotels Ltd; Boston (MA); On-site; USD 77,000 - 82,000; Full time

Benefits offered by this job

Zero-cost medical, dental and vision保险

Complimentary life insurance

Matched 401(k) retirement plan

Employee travel program

Complimentary daily employee meals

Discounted parking and public transit

Complimentary laundry

Robust time off plan

Job summary

Four Seasons Hotel One Dalton Street Boston is seeking an Assistant Manager, Spa & Wellness to lead a high-end wellness team and deliver exceptional guest experiences. You will supervise, train, and develop staff, manage schedules, and ensure safe, compliant operations in a luxury spa setting.

Responsibilities include driving service excellence, coordinating with other departments, reviewing guest feedback, and maintaining accurate records and policies to support the guest journey.

Qualifications

• Excellent verbal and written communication in English.
• Strong interpersonal and leadership abilities with service excellence.
• Previous supervisory or leadership experience in a luxury spa or hospitality environment.
• Solid understanding of spa operations and luxury guest expectations.
• Proficiency in Microsoft Office; experience with OneDrive and Book4Time is preferred.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Lead and develop Spa & Wellness team members under the Director.
• Oversee day-to-day Spa operations and guest experiences.
• Onboard, train, coach, and develop staff.
• Prepare schedules and assist payroll processes.
• Inspect Spa facilities for cleanliness and readiness.
• Promote safety and policy compliance.
• Review guest feedback and implement improvements.
• Maintain departmental records and reports.
• Develop policies, procedures, and training materials.
• Support performance reviews with coaching.
• Lead departmental meetings and communicate updates.
• Coordinate with other departments to enhance guest journey.

Skills

Communication

Leadership

Spa operations

Multitasking

Attention to detail

Microsoft Office

Tools

Microsoft Office

OneDrive

Book4Time

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston’s most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Spa team as an Assistant Manager, Spa & Wellness!

What You Will Do

• Assist the Director of Spa & Wellness in the leadership, supervision, and development of all Spa & Wellness team members.
• Support the day-to-day operation of the Spa, ensuring exceptional guest experiences and adherence to Four Seasons standards.
• Onboard, train, coach, and develop employees while promoting a culture of continuous learning and engagement.
• Prepare team schedules, monitor productivity, assist with payroll processes, and support performance management activities.
• Conduct regular inspections of Spa facilities to ensure cleanliness, maintenance, and operational readiness, following up on any deficiencies.
• Foster a safe and healthy environment for guests and employees by promoting safety awareness and compliance with company policies and procedures.
• Review guest feedback, identify opportunities for improvement, and implement solutions that enhance the overall guest experience.
• Maintain accurate departmental records, reports, and operational statistics.
• Assist in the development and implementation of departmental policies, procedures, and training materials.
• Support the performance review process by providing timely coaching, feedback, and development opportunities for team members.
• Participate in and lead departmental meetings, ensuring employees remain informed of company initiatives, operational changes, and business goals.
• Maintain ongoing communication with the Director of Spa regarding operational updates, employee performance, and guest concerns.
• Collaborate with other hotel departments to support overall resort operations and enhance the guest journey.

What You Bring

• Excellent verbal and written communication skills in English.
• Strong interpersonal and leadership abilities with a passion for service excellence.
• Previous supervisory or leadership experience in a luxury spa, wellness, hospitality, or related environment preferred.
• Solid understanding of spa operations, treatments, wellness services, and luxury guest expectations.
• Proficiency in Microsoft Office applications; experience with OneDrive and Book4Time is preferred.
• Ability to multitask, prioritize effectively, and perform in a fast-paced environment.
• Strong attention to detail, organizational skills, and a commitment to maintaining high operational standards.

Preferred Qualifications

• Previous experience in a Spa & Wellness leadership role within a luxury hotel or resort environment.
• Experience coaching and developing teams to achieve service and business objectives.
• Knowledge of spa booking platforms and wellness industry best practices.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you’ll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you’re looking for a challenging and rewarding career in hospitality and are passionate about delivering exceptional service to our guests, we’d love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Benefits You Will Enjoy

• Salary Range: $ 76,500 - $82,239
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Aff… To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.