Assistant Manager- Service Experience- Langhorne Lincoln Plaza Rack

Nordstrom, Inc.; Langhorne (Bucks County); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

Merchandise Discount

PTO accruals

Holidays

Job summary

Nordstrom, Inc. in the United States is seeking an Assistant Service Experience Manager who is goal-oriented and passionate about fashion, with proven skills in influencing, collaboration, and delivering exceptional customer experiences.

In this role you will coach a team of specialists, partner with merchandising and store teams to drive customer-driven initiatives, manage budgets, and support security and privacy of customer information while upholding operational standards.

Qualifications

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• A track record of achieving goals with strong productivity.
• Excellent organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems (MS Windows, iOS, Android).
• High school diploma or equivalent preferred.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education through influence and coaching.
• Develop relationships with merchandising and store teams to lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leader development

Strong communication

Multitasking

Task prioritization

Microsoft Windows

iOS / Android proficiency

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Android

Job description

Job Description

The ideal Assistant Service Experience Manager candidate is goal‑oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience


• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes


• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives


• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization


• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues


• Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• Ambition to grow as a leader and pursue future opportunities as a Department Manager


• A track record of successful results, for example, strong productivity and achievement of goals


• Strong organizational, delegation and follow-through skills


• Clear and effective written and verbal communication as well as strong interpersonal skills


• The ability to prioritize multiple tasks in a fast paced environment.


• Proficiency in multiple operating systems such as, MS Windows, iOS and Android


• A high school diploma, or equivalent (preferred)

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$20.50 - $27.00 Hourly

Benefits

• Medical/Vision


• Dental


• Retirement and Paid Time Away


• Life Insurance and Disability


• Merchandise Discount


• EAP Resources


• 401k


• medical/vision/dental/life/disability insurance options


• PTO accruals


• Holidays


• and more

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

Location and Eligibility

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

About Us

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

© 2026 Nordstrom, Inc