Assistant Manager - Service Experience - Columbia Crossing Rack

Nordstrom; Columbia (MD); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom in Columbia, MD seeks an Assistant Service Experience Manager to lead customer-focused initiatives and coach a team of specialists in adopting new service behaviors. You will partner with merchandising and store teams to promote customer-driven initiatives and drive results.

In this role, you’ll help manage processes, assist with budgets, protect customer privacy, and execute service, cash room and communication procedures in a fast-paced retail environment.

Qualifications

• Track record of successful results and goal achievement.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication; strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with multiple operating systems: Windows, iOS, Android.

Responsibilities

• Own disciplines and processes, using technology and innovation to enhance the customer experience.
• Coach a team of specialists to educate and adopt new behaviors and processes through influence.
• Build relationships with merchandising and store teams to lead changes that support customer initiatives.
• Assist with budgeting and financial aspects to drive efficiency and continuous improvement.
• Help protect the security and privacy of customer information including education and compliance.
• Perform Service Experience, Cash Room and Communications procedures as applicable.

Skills

Track record

Organizational skills

Communication

Prioritization

Tech proficiency (Windows/iOS/Android)

Education

High school diploma or equivalent

Job description

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

A day in the life…

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• A track record of successful results, for example, strong productivity and achievement of goals
• Strong organizational, delegation and follow-through skills
• Clear and effective written and verbal communication as well as strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• A high school diploma, or equivalent (preferred)

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$20.75 - $27.00 Hourly

We’ve got you covered…

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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