Assistant Manager, Retail Donation Centers

Goodwill of Central and Northern Arizona; Glendale (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Total Rewards package

Health plans

Dental & Vision plans

401K

Job summary

Goodwill of Central and Northern Arizona is seeking an Operations Manager to oversee Retail Donation Center operations, lead daily activities, and drive business results. You will ensure a superior donor experience and develop high-performing teams through training and performance management.

The role requires coordination with Transportation, Retail, HR, and Finance, plus payroll oversight and cost management. Willingness to travel between locations is expected.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 5+ years of related experience.
• Strong communication skills, both written and verbal.
• Ability to speak and read English proficiently.
• Strong work ethic with good attention to detail and initiative.
• Solution oriented and decisive by nature.
• Proficient in Microsoft Office Suite.
• Valid driver's license and clean MVR.
• Ability to pass a background check and drug screen.

Responsibilities

• Makes day-to-day operational decisions within the assigned area of responsibility and adjusts plans as needed to meet business goals.
• Ensures donors receive excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs and partnerships.
• Staffing, training, and development of Team Members to meet company standards.
• Oversees payroll and operating costs to align with budget expectations.
• Drives process improvement and cost-savings initiatives.
• Collaborates with internal departments to support department goals.

Job description

8251 W Union Hills Dr Glendale Arizona, 85308, [phone] Starting Pay :$47,000.00 Annual

Position Description

Responsible for overseeing Retail Donation Center operations for Goodwill of Central and Northern Arizona and its affiliated entities. This role leads daily operations, drives business results, strengthens donor loyalty through an exceptional donation experience, supports community and business partnerships, and develops high-performing teams through effective leadership, training, and performance management.

Essential Duties and Responsibilities

• Makes day-to-day operational decisions within the assigned area of responsibility and adjusts plans as needed to meet business goals.
• Ensures donors receive excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs, maintain internal and external partnerships, and ensure effective execution of donor and operational programs.
• Ensures locations are adequately staffed and that Team Members are trained, mentored, and equipped to perform their duties in accordance with company standards and procedures.
• Maintains day-to-day RDC operations, including meeting Team Member and donor needs, coverage for each site, premises maintenance, product management, loss prevention, and overall operational standards.
• Ensures assigned locations are clean, well-kept, safe, secure, and reflective of the Goodwill brand.
• Oversees payroll and operating costs align with budget expectations.
• Drives process improvement and cost-savings initiatives by evaluating current processes, identifying best practices, implementing improvements, and supporting tools, systems, and automation.
• Works to de-escalate customer situations and resolve issues appropriately, involving upper management when needed.
• Collaborates with Transportation and other internal departments including Retail, Home Pickup, Finance, HR, and Learning & Development to support department goals and mission execution.
• Responsible for performance management, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
• Plays a critical role in company culture change efforts and change management processes.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Ensure donation accuracy by entering donation counts daily and completing routine audits.
• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills)

• Bachelor's degree or equivalent experience preferred
• 5+ years of related experience
• Strong communication skills, both written and verbal
• Ability to speak and read English proficiently
• Strong work ethic with good attention to detail as well as ability to be self-motivated and take initiative
• Solution oriented and decisive by nature
• Proficient in Microsoft Office Suite
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.