Assistant Manager (Retail) - Common Threads

Building Hope in the City; Brook Park (OH); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Starting at $18/hr

Employer-sponsored health benefits (30

PTO accrual begins on start date

Retirement plan with employer match up

Bonus compensation plans

Professional development opportunities

Job summary

Building Hope in the City is seeking an Assistant Manager to join the store leadership team. You will support staff, training, merchandising and production while delivering exceptional customer service.

The role requires flexibility for part-time or full-time hours and involves leading by example to foster a positive team culture. You will help open/close, manage cash procedures, and ensure floor cleanliness, safety, and brand guidelines.

Qualifications

• Excellent internal and external customer service.
• Strong interpersonal skills with staff, guests, donors and volunteers.
• Expert at checkout and POS systems.
• Self-directed and self-motivated; able to work independently.
• Ability to effectively delegate and manage responsibilities.
• Strong communication skills, both written and verbal.
• Self-motivated with good time management skills.
• Proficient with Microsoft Office Suite and Google Workspace; Slack.

Responsibilities

• Lead and support staff to achieve store objectives.
• Open or close the store and manage cash procedures accurately.
• Maintain cleanliness and organization of the sales floor and comply with safety codes.
• Assist with checkout and POS operations and customer service.
• Communicate store information to cashiers via Slack and in person.
• Participate in onboarding and ongoing staff training.
• Monitor store metrics and performance.
• Cover for other assistants/leads when needed.
• Support merchandising and floor space planning to maximize revenue while ensuring safety and brand guidelines.

Skills

Customer service

Interpersonal skills

Checkout & POS systems

Self-motivation

Delegation & supervision

Communication skills

Time management

MS Office & Google Workspace; Slack

Tools

POS systems

Job description

If you're a customer service rockstar who thrives on teamwork, building culture, and driving results, we want to meet you. Part-time and full-time work available.

Position Summary

The Assistant Manager is a key member of the store leadership team, responsible for supporting staff, training, merchandising and production while delivering exceptional customer service. This role requires a strong understanding of the missions of Common Threads and Building Hope in the City and plays a critical part in driving store success by fostering a positive team environment and leading by example.

General Responsibilities

• Accomplish management objectives through collaborative teamwork
• Responsible for accomplishing the opening or closing checklist, including:
  • Open and close the store reliably and on time
  • Perform Cash open and close procedures accurately
  • Help to ensure cleanliness and organization of sales floor in all areas
  • Follow ADA and Fire Code processes in relation to the sales floor
• Assist with checkout and proper Point of Sale operations (PoS)
• Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff members
• Be a communication liaison regarding sales and other pertinent information for the cashiers both via Slack and in person
• Be a part of the onboarding and ongoing training processes for staff, as needed.
• Verify that store metrics are being met
• Help cover the responsibilities of other Assistant Managers and Leads when they are away
• Support the Store Manager in the merchandising and management of floor space to maximize revenue potential while maintaining safety and brand guidelines
• Encourage, motivate, and correct team members in appropriate ways that reflect the character and values of Common Threads and Building Hope in the City
• Support and enforce company policies and procedures
• Use approved messaging platforms to communicate to others across the organization in a regular and consistent rhythm
• Attend and contribute to store lead team meetings, monthly all staff meetings, and quarterly leadership team meetings
• Be flexible in the event of call offs, working with available staff to ensure department and store responsibilities are covered
• Collaborate with the leadership team when the Store Manager is unavailable to make decisions regarding scheduling, training, merchandising, and disciplinary actions
• Actively work in production and on register alongside other team members

Key Skills and Qualifications

• Passion for excellent internal and external customer service
• Strong interpersonal skills; able to relate positively and effectively with staff, guests, donors, and volunteers
• Expert at checkout and POS systems
• Self-directed and self-motivated; able to work independently
• Ability to effectively delegate and manage responsibilities
• Strong communication skills, both written and verbal
• Self-motivated with good time management skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google Workspace applications (Drive, Docs, Sheets); and team communication platforms, specifically Slack

Physical and Other Requirements

• Ability to commute to and from store location
• Flexible availability, including some evenings and weekends
• Able to stand on feet and work for several hours without sitting
• Able to walk, twist, push, and lift at least 40 pounds
• Ability to pass a background check
• Authorized to work in the U.S. for any employer
• NOTE: Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning. Sometimes working in an outdoor or warehouse environment for short periods is required.

Compensation and Benefits

• Starting at $18/hr, commensurate with experience
• Retirement plan with employer match up to 3%
• PTO accrual begins on start date
• Employer-sponsored health benefits after 30 days (30+ hours/wk) and voluntary supplemental life benefits (20+hrs/wk)
• Bonus compensation plans
• Professional development opportunities