Assistant Manager, Restaurant

001 Seminole Hard Rock Hollywood; Florida; On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking an experienced Food & Beverage leader to serve as a key MOD during the evening shift. You will ensure consistent service, manage staff, and coordinate with casino and hotel operations.

Responsibilities include VIP Room II operations, budgeting collaboration, scheduling optimization, and maintaining service standards in a fast-paced, 24/7 environment. The role requires strong organizational and communication skills and a professional demeanor.

Qualifications

• High School diploma, GED, or equivalent required.
• Associates or Bachelor’s Degree in related discipline preferred.
• Minimum of 1 year of food or beverage management experience required, or an equivalent combination of education and experience.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.

Responsibilities

• Adhere to Seminole Tribe's Policies and Procedures.
• Act as Food & Beverage MOD on the evening shift, coordinating between casino and hotel operations.
• Plan and operate VIP Room II functions with proper staffing and budgeting.
• Gather guest feedback to inform product and service improvements.
• Oversee scheduling and establish a zero-based staffing approach for the department.
• Support development and execution of the department budgets and capital projects.
• Lead day-to-day activities of all food and beverage outlets.

Skills

Microsoft Office

Excel

Word

Customer service

Communication

Education

High School diploma or GED

Associates or Bachelor’s Degree in related discipline preferred

Job description

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!

Job Description

Under the supervision of the Shift Manager Beverage, the incumbent will primarily assist as the resort’s key F&B report during the evening and late night hours of operation. Primarily responsible to ensure consistency of service during our evening shift through the implementation of policy and procedure, training and certification, recognition and discipline of all evening food and beverage staff members.

Essential Job Functions

• Must adhere to Seminole Tribe's Policies and Procedures.
• Food and Beverage MOD on the evening shift acting as key liaison between the division and the casino and hotel operations.
• Responsible for the proper planning and operation of all VIP Room II functions.
• Gathers/tracks vital guest relevant feedback on food and beverage offerings used to substantiate suggested changes and enhancements regarding both product and services offered.
• Spearheads the continued emphasis on productivity through the audit of weekly schedules and the establishment of a realistic zero based staffing guide.
• Implements and monitors food and beverage control system, making revisions when necessary.
• Assists in the responsibility of organizing and operating food and beverage outlets in accordance with approved standards, budgetary limitations, policies and procedures.
• Assists in the development and implementation of the Food and Beverage department yearly budgets, capitol FF&E's and capitol projects.
• Directs and oversees the day-to-day activities of all food and beverage outlets.
• Knowledge of Seminole Hard Rock Hotel & Casino's policies, procedures and operations.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned.

Qualifications

• High School diploma, GED, or equivalent required.
• Associates or Bachelor’s Degree in related discipline preferred.
• Minimum of 1 year of food or beverage management experience required, or an equivalent combination of education and experience.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.
• Experience in high-volume beverage operations preferred.
• Experience in casino and/or hotel environment preferred.
• Team-oriented and must enjoy working with and assisting people.
• Able to exercise judgment on an independent basis.
• Must be articulate and possess a professional appearance and demeanor.
• Punctuality and meeting of deadlines is critical.

Work Environment: The department operates 24 hours a day, 7 days a week; management expectation is that you must be able to work any shift. May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. Prolonged periods of standing/walking. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended.

• Credit Check
• Criminal Background Check

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!