Assistant Manager, Recovery Services

LifeLink Foundation; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

Life insurance

Pension plan

Paid vacation

Job summary

LifeLink Foundation in Florida seeks an Assistant Manager, Recovery Services to oversee daily operations, mentor Transplant Coordinators, and ensure policy adherence. You will coordinate staff orientation, assist with performance evaluations, and participate in staffing decisions while maintaining clinical skills and regulatory compliance.

The role requires a BSN/RN/PA or equivalent with four years’ transplant coordination or critical care experience, plus supervisory background.

Qualifications

• BSN, RN, PA, or equivalent with four years’ transplant coordination or critical care experience.
• Supervisory experience preferred.
• ABTC certification may be required.

Responsibilities

• Oversee and mentor transplant coordinators to support LifeLink’s mission.
• Coordinate staff orientation and ongoing training.
• Assist with hiring, performance appraisals, and staff development.
• Collaborate with QA/PI, Management, and OPO Directors to drive quality improvement.

Skills

Supervisory experience

Transplant coordination

Critical care nursing

Leadership

Scheduling and training

Education

BSN or RN or PA

Job description

About LifeLink

More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life‑changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

LifeLink has grown into a vision‑driven organization of more than 700 dedicated professionals across west‑central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands. Our mission is to honor donors and save lives through organ and tissue donation. Our vision is to maximize the gift of life while giving hope to donor families and transplant patients. We are grounded in the values that shape our work and culture—Compassion, Excellence, Legacy, People, Quality.

What You’ll Do

As an Assistant Manager, Recovery Services, you will directly contribute to LifeLink’s life‑saving mission. You will primarily be responsible for daily oversight, mentoring, education, and evaluation of Transplant Coordinators and other assigned staff while working within established LifeLink Foundation, OPO, and regulating agency policies and protocols. You will coordinate the orientation of new Transplant Coordinators to ensure the process is efficient and comprehensive, mentor new Coordinator staff through one‑on‑one interactions and frequent meetings, and collaborate with the Recovery Services Specialists and Managers. You will coordinate procurement efforts to maximize the number of organs recovered and transplanted, maintain clinical skills as needed, and function as a Transplant Coordinator when required. You will maintain an open line of communication with the Director of Recovery Services, Manager of Recovery Services, Administrator on Call, and the OPO Director(s). Additionally, you will assist with the development, implementation, and monitoring of policies, procedures, strategies, and action plans related to the procurement and utilization of organs and tissue for transplantation.

Key Responsibilities

• Guide assigned staff toward the accomplishment of LifeLink’s mission and goals, including selection, training and development, scheduling and job assignment, coaching and counseling, appraisal and recognition, and recommending promotional and disciplinary status.
• Direct work planning: approve call schedules, vacation requests, expense reports, etc., to ensure adequate staff and adherence to policies as directed by the Manager of Recovery Services.
• Participate in hiring through screening resumes and conducting interviews.
• Serve as mentor to new staff by coordinating and participating in classroom orientation and regular meetings to assess progress and meet documentation deadlines.
• Participate in mid‑year and annual performance appraisals of assigned staff in collaboration with the Manager of Recovery Services.
• Have the ability to perform all responsibilities of a Transplant Coordinator and may participate in the Transplant Coordinator call schedule.
• Possess knowledge of medical and legal principles of donor evaluation, authorization, management, and allocation to serve as a resource and mentor to newer coordinators.
• Serve as a backup to the Manager of Recovery Services.
• Participate in the development, implementation, and training on policies and procedures related to donor identification, management, organ recovery, and allocation.
• Supervise, evaluate, and assist in the development of Core Competencies for the department and oversee their implementation annually.
• Work closely with the Director and Manager of QA/PI, Manager of Recovery Services, and OPO Director(s) to design and implement projects (e.g., PDSA’s) to measure performance and implement innovative and effective performance improvement methods and tools to drive key organizational goals.
• Assist with on‑site competency evaluation to increase and maintain the expertise of all Transplant Coordinators and establish consistency of practice.
• Maintain confidentiality of LifeLink business.
• Create a positive learning environment for coworkers through effective communication and exhibit strong leadership skills.
• Facilitate the OPO QAPI process through active participation in the Process/Performance Improvement Committee initiatives and directives.
• Perform other related job duties as required and assigned.

Who You Are

• Passionate about helping others and making a difference.
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality.
• Hold a BSN, RN, PA, or equivalent. Four years’ experience as a transplant coordinator or experience in critical care nursing or other positions with similar responsibilities. Previous supervisory experience preferred.
• Strong organizational, problem‑analysis, and decision‑making skills. Demonstrated ability to motivate peers and achieve cooperation.
• Able to work a minimum of 40 hours per week and participate in a 24‑hour call. Must work for extended periods of time with few breaks and obtain/maintain ABTC certification.
• Maintain a valid driver license and reliable personal automobile for travel within the service area by ground or air, with company reimbursement under IRS guidelines.
• Lift up to 50 pounds and transfer short distances.
• A collaborator who thrives in a mission‑first environment.

Working Conditions

Pleasant and comfortable work environment. On‑call rotation responsibilities with 24‑hour cell phone accessibility. Possible high stress and long hours while on call. OSHA Risk Classification: High.

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope.
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico.
• Company‑paid medical, dental, disability, and life insurance.
• Generous company‑paid pension plan for retirement.
• Paid vacation, sick days, and holidays.
• Growth opportunities in a mission‑driven, high‑impact nonprofit.
• Work with purpose, knowing your efforts directly touch lives.

Diversity, Equity & Inclusion

LifeLink is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

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