Assistant Manager – Programming & Events

Tishman Speyer Properties; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with matching

Life and disability insurance

Job summary

Tishman Speyer is seeking an Assistant Manager to lead hospitality-focused ZO programming across multiple NYC properties. You will collaborate with internal and external partners to deliver memorable experiences for tenants and employees, while driving events, communications, and marketing strategies.

The role requires at least 3 years in hospitality or events, excellent communication, and the ability to manage multiple projects onsite.

Qualifications

• At least 3 years of hospitality and/or events programming experience.
• Exceptional verbal and written communication skills.
• Self-starter, detail-oriented, highly organized, able to manage multiple tasks.
• Comfortable with email marketing software (Mailchimp) and ZO app; basic computer literacy.
• Ability to work independently and with a team; travel within NYC as needed.
• Fluent in English; onsite presence required.

Responsibilities

• Follow ZO strategy and relay it to PMO markets to ensure client and visitor satisfaction.
• Plan and execute tenant events and activations with partners and property management.
• Gather client feedback to improve ZO programming and services.
• Develop tenant communications for pre- and post-signups, including emails and newsletters.
• Oversee marketing collateral and strategy for activations.
• Coordinate with service providers, partners, and vendors for quality service.
• Collaborate with ZO partners on service quality and financial reporting reviews.
• Demonstrate the six guiding Client Experience principles.
• Know properties in market to ensure client satisfaction.
• Report safety hazards to management immediately.
• Assist in event logistics reports and planning with Property Management.
• Review engagement data in Mailchimp and ZO IQ to identify improvements.
• Foster relationships for concierge-type services.
• Create special events with building retailers.
• Maintain relationships with ZO Perks retailers.
• Work with central ZO team to refine product and brainstorm events.
• Direct internal/external marketing resources for on-budget completion.
• Champion creative quality and cost-control for all events.
• Serve as communication point between ZO, Property Management, guards and 3rd-party teams.

Skills

Hospitality & events

Communication skills

Self-starter & organized

Travel to NYC properties

Marketing software (Mailchimp)

ZO app proficiency

Tools

Mailchimp

ZO app

Job description

About the Role

The Assistant Manager is tasked with putting people first while collaborating with internal and external partners to build memorable hospitality experiences. You will be responsible for managing and executing the ZO program at multiple ZO spaces in New York City, targeting both tenant decision‑makers and their employees.

Responsibilities

• Take direction from the ZO global programming strategy, communicate ZO strategy to PMO markets, including all client services and daily events, to ensure client and visitor satisfaction.
• Create and execute tenant events and activations to improve tenant experience and engagement with ZO, working in conjunction with the ZO programming team to involve partners where appropriate, and coordinate with property management on event operations.
• Ensure continuous improvement in quality of client experiences by seeking feedback from clients on ZO programming and services; provide improvements accordingly.
• Develop and execute tenant communications related to the ZO program, both pre‑ and post‑ZO sign‑up, including email marketing and newsletters, app events, partner events, promotional events and activations.
• Oversee marketing collateral and strategy for activations and events.
• Work collaboratively with ZO service providers, programming partners, and vendors to ensure the quality of service.
• Work with ZO partners to ensure high‑quality service and review of the financial reporting.
• Demonstrate the six guiding Client Experience principles.
• Be well‑versed on all aspects of the key properties in stated markets, including all client services and daily events, to ensure client and visitor satisfaction.
• Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Assist in executing reports of event logistics, and planning and forecasting for ZO with the Property Management Team.
• For Mailchimp and the CMS (back‑end of the app), review user engagement data in ZO IQ for each property and identify areas for improvement in both web and app.
• Seek to foster internal and external relationships that will assist in providing concierge‑type services as needed.
• Create special events to drive activation with building retailers.
• Maintain relationship with retailers with the ZO Perks program.
• Work closely with the central ZO team to refine product offering, create new opportunities and brainstorm ideas for building events.
• Direct internal and external marketing resources (Ad agencies, designers, printers, photographers and videographers) for the timely, on‑budget completion of marketing projects.
• Champion creative quality and cost‑control for all events and marketing.
• Serve as the key communication point between ZO, Property Management, guards and other 3rd‑party operations teams.

Qualifications

• At least 3 years of hospitality and/or events and programming experience.
• Exceptional verbal and written communication skills.
• Self‑starter, detail‑orientated, self‑motivated, creative, highly‑organized, able to handle multiple tasks simultaneously.
• Comfortable utilizing email marketing software (Mailchimp) and Tishman Speyer’s proprietary ZO app; basic computer literacy is required.
• Must be able to function independently, as well as collaboratively with other team members.
• Must be able to travel throughout New York City as needed and in between properties.
• Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data‑driven tools, to improve efficiency, enhance decision‑making, and drive innovation.
• Must be fluent in English.
• Onsite presence is required for this position.

Compensation & Benefits

The base compensation range for this role is $70,000–$75,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full‑time Tishman Speyer employees.

Equal Employment Opportunity

Tishman Speyer is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status, military status, or any other category protected under applicable law. The firm is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.