Assistant Manager - Grape Rd. - FT

Goodwill Industries Group; Mishawaka (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Industries Group in Mishawaka, IN, seeks a Store Supervisor to manage daily retail operations, drive customer service, and oversee inventory and merchandising. You will lead a diverse team and report to the Store Manager, with performance reviewed annually.

Responsibilities include recruiting and training staff, coaching performance, enforcing safety protocols, and coordinating departments to deliver an exceptional shopping experience while achieving business goals.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with the ability to inspire, motivate, and hold team members accountable.
• Experience fostering a positive and productive work environment.
• Excellent verbal and written communication skills.
• Ability to pass a criminal background check and drug screen.
• Reliable transportation with a current driver’s license and proof of insurance.

Responsibilities

• Recruit and hire qualified candidates to build a diverse, capable team.
• Develop and implement staff training on company policies, procedures, and customer service standards.
• Monitor performance and provide coaching and feedback to promote professional growth and accountability.
• Disciplinary actions when necessary to maintain high standards of conduct and performance.
• Coordinate store operations to ensure seamless daily activities, including inventory, merchandising, sales floor operations, and customer service.
• Ensure departments collaborate to achieve business goals and deliver an exceptional shopping experience.
• Establish and enforce comprehensive safety protocols to maintain a secure environment.
• Monitor potential security risks and deter internal theft and shoplifting.
• Maintain open communication with the Store Manager regarding operations and performance.
• Participate in meetings and contribute to improvement strategies.
• Develop and implement corrective action plans and monitor outcomes.

Skills

Supervisory skills

Communication skills

Customer service

Training and coaching

Safety compliance

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Job Objective

To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.

Supervisory Responsibilities

• Custodians
• Drive Thru Ambassadors
• Sales Production Associates
• Textile Sales Associates

Essential Job Functions

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Qualifications Required (Education and Skills)

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.
• Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications

• Authorized to work in the United States.
• Flexible availability including nights and weekends.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Able to effectively and safely use standard office and light industrial equipment.