Assistant Manager, Payment Services

First Tech Federal Credit Union; Marlborough (MA); Hybrid; USD 44,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off: 15 days in first year +

40 hours sick time and 3 personal days

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Marlborough, MA, is seeking a Payments Operations Lead to oversee daily processing activities across transfers, deposits, and settlements. You will provide frontline guidance to the team, ensure accuracy and timeliness, and uphold internal controls and regulatory requirements.

In this hands-on leadership role, you will collaborate with accounting, risk, and operations to resolve issues, train staff, and implement efficient workflows.

Qualifications

• Bachelor's degree required or 4+ years of relevant experience in lieu of a degree.
• 3+ years of relevant experience; leadership experience not required but preferred.
• Experience in payment services, banking operations, or high-volume processing.
• Ability to guide or provide informal leadership in a team.
• Working knowledge of payment processing concepts, controls, and compliance.
• Strong attention to detail and ability to manage multiple priorities.
• Effective problem-solving for operational issues.
• Strong communication with team and internal partners.
• Hands-on operational work while supporting team coordination.

Responsibilities

• Oversee day-to-day payment processing operations across transfers, deposits, settlements, ensuring accuracy and timeliness.
• Provide frontline guidance and oversight to team members, prioritizing work and maintaining service levels.
• Review and assist with handling of exceptions, high-value transactions, and escalations.
• Monitor activity and queues, identify issues, and escalate as needed.
• Reinforce adherence to policies, procedures, controls, and regulatory requirements.
• Assist with training, onboarding, and ongoing development of team members.
• Partner with internal stakeholders to ensure accurate processing, reconciliation, and issue resolution.
• Support maintenance and improvement of procedures, workflows, and documentation.
• Track basic operational metrics and contribute to reporting on volumes and trends.
• Participate in testing, process updates, or system changes affecting payment operations.
• Maintain awareness of payment products, systems, and regulatory requirements.

Skills

Team leadership guidance

Communication skills

Attention to detail

Problem solving

Multitasking

Team coordination

Payment processing knowledge

Education

Bachelor's degree in a field related to the role

4+ years of relevant experience in lieu of a degree

Advanced degree preferred

Job description

This role supports the daily operation of payment services by overseeing transaction processing activities, assisting with team coordination, and ensuring consistent execution of service standards. The position plays a hands‑on leadership role in maintaining accurate, timely money‑movement processing while reinforcing compliance, service quality, and operational stability.

What You'll Do

• Support day‑to‑day payment processing operations across multiple transaction types (e.g., transfers, deposits, settlements), ensuring accuracy and timeliness.
• Provide frontline guidance and oversight to team members, helping prioritize work and maintain service levels.
• Review and assist with handling of exceptions, high‑value transactions, and escalations, ensuring appropriate resolution and documentation.
• Monitor operational activity and queues, identifying issues that may impact service delivery and escalating as needed.
• Reinforce adherence to policies, procedures, internal controls, and regulatory requirements related to payment processing.
• Assist with training, onboarding, and ongoing development of team members, providing coaching and feedback to support performance.
• Partner with internal stakeholders (e.g., accounting, operations, risk) to ensure accurate processing, reconciliation, and issue resolution.
• Support maintenance and improvement of procedures, workflows, and documentation to enhance efficiency and consistency.
• Track basic operational metrics and contribute to reporting on processing volumes, errors, or service trends.
• Participate in testing, process updates, or system changes that impact payment operations.
• Maintain awareness of payment products, systems, and regulatory requirements relevant to assigned responsibilities.

Typical Scope

• Identifies and resolves routine tactical and technical problems within established frameworks. Makes day‑to‑day decisions that primarily affect team execution of existing plans. Makes decisions guided by existing policies and procedures.
• Works on issues of limited scope. Requires full knowledge of own area of functional responsibility. Operates within a functional area characterized by transactional or repetitive processes. Contributes to the development and refinement of team‑level processes and procedures.
• Sets goals and objectives for team members to achieve operational results. Supervises a small team of individual contributors in environments with transactional or repetitive processes. May influence team culture and engagement.

Essential Skills

• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.
• Required Experience: 3+ years of relevant experience, no prior leadership experience required but preferred.
• Experience in payment services, banking operations, or high‑volume transaction processing environments.
• Demonstrated ability to provide guidance or informal leadership in a team setting.
• Working knowledge of payment processing concepts, controls, and compliance considerations.
• Strong attention to detail and ability to manage multiple priorities in a fast‑paced environment.
• Effective problem‑solving skills, especially for operational or transactional issues.
• Strong communication skills for interacting with team members and internal partners.
• Ability to work hands‑on in daily operations while supporting team coordination.

Location: Marlborough, MA

Target Compensation: $31.97 - $38.22 + annual bonus

Schedule: Monday – Friday | Full‑Time (Hybrid)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

What makes First Tech different? Click here to learn more!

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.