Assistant Manager Patient Care Services

McLaren Health Care Corporation; Bay City (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

McLaren Health Care Corporation seeks a skilled nursing leader to oversee daily operations of the Emergency Department unit. The role requires RN licensure in Michigan, an Associate’s degree in nursing, and a minimum of 2 years of nursing-related experience, with BLS certification.

Preference for a Bachelor's degree and ACLS. The manager will lead staff, ensure high-quality patient care, and coordinate with physicians and administration to optimize outcomes and service delivery in a dynamic,

Qualifications

• Must have an Associate’s degree in nursing.
• Must be licensed as a Registered Nurse to practice in Michigan.
• Minimum of 2 years’ nursing-related experience.
• BLS Certification required.
• Preferred:Bachelor’s degree in nursing or related health care field.
• Preferred: ACLS Certification.

Responsibilities

• Maintains operational responsibility for the assigned ED unit.
• Promotes positive relationships with physicians, patients, families, visitors and employees.
• Follows up on complaints and grievances and provides timely feedback; monitors satisfaction.
• Promotes collaboration on patient care and ensures staff participation in education programs.
• Performs staff evaluations and manages staffing, scheduling, coaching and discipline as needed.
• Ensures nursing care plans are developed and implemented and budgets are monitored.

Education

Associate’s degree in nursing

Bachelor’s degree in nursing or related field

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Supports the Manager Patient Care Services of the Emergency Department in leading and supervising the daily operations of assigned unit. Assists with staff management and development, ensuring clinical standards are upheld, and serves as a liaison between staff, administration, and other healthcare professionals to ensure appropriate patient care delivery.

Essential Functions and Responsibilities:
1. Maintains operational responsibility for assigned unit.
2. Promotes positive customer relations with physicians, patients, families, visitors and employees.
3. Follows up on complaints and grievances and provides feedback in a timely manner. Monitors and promotes positive level of customer, patient, staff and physician satisfaction.
4. Promotes collaboration regarding patient care issues with various staff levels and disciplines. Ensures staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
5. Participates in unit conferences, educational endeavors, and in-service meetings.
6. Completes employee performance evaluations in a timely manner.
7. Ensures that quality and appropriateness of care is maintained/monitored.
8. Ensures nursing care plan is developed and implemented.
9. Assists with implementation, maintenance and monitoring of capital and operating budgets within parameters.
10. Assist with staffing, scheduling, evaluating, coaching, counseling and discipline of unit personnel.
11. Performs other duties as required or requested.

Qualifications:
Required:

• Associate’s degree in nursing
• Licensed as a Registered Nurse to practice nursing in Michigan
• A minimum of 2 years’ nursing-related experience
• BLS Certification

Preferred:

• Bachelor’s degree in nursing or related health care field
• ACLS Certification

Additional Information

• Schedule: Full-time
• Requisition ID: 26011990
• Daily Work Times: Varies
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.