Assistant Manager - Pandora Boutique, Valley View Mall

REEDS Jewelers, Inc.; Roanoke (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health/dental/life/LTD insurance

401k

Merchandise discounts

Job summary

REEDS Jewelers, Inc. is seeking a results-driven Assistant Store Manager for our Pandora Boutique in Roanoke, Virginia. This role supports the Store Manager in leading a high-performing team to drive sales and ensure operational excellence, all while embodying REEDS’ values of integrity, performance, and passion.

You will foster new customer relationships and assist in team development, ensuring a personalized shopping experience that delights our clients. Preferred candidates have experience in retail, especially in luxury or specialty environments, and a deep passion for jewelry.

Qualifications

• Experience in retail, preferably in luxury or jewelry.
• Strong leadership presence to inspire and develop a team.
• Availability for a flexible schedule including evenings and weekends.

Responsibilities

• Support the Store Manager to exceed sales goals and KPIs.
• Deliver exceptional customer service and enhance the shopping experience.
• Support hiring, training, and development of team members.

Skills

Retail experience

Leadership skills

Customer service

Sales strategy

Client relationship management

Education

High School Diploma/Equivalent

Tools

POS systems

Microsoft Office

Job description

Join us today at our Pandora Boutique! This location is exclusively Pandora‑branded owned and operated by REEDS Jewelers, a family‑run company celebrating excellence since 1946. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry and luxury retail industry. Learn more about our story and career opportunities at REEDS.jobs.

About Pandora

Pandora is a global leader in self‑expression through jewelry, renowned for its iconic charm bracelets, elegant rings, and timeless necklaces. With a bold commitment to sustainability— the brand continues to set the standard in innovation and responsible craftsmanship. Working in a Pandora boutique means more than just selling jewelry—it’s about helping customers celebrate life’s moments and milestones. As the face of a beloved global brand, boutique team members connect with passionate, loyal clients who return time and again to build meaningful personal collections. Every day is an opportunity to create unforgettable experiences.

Valley View Mall anchors Roanoke’s retail scene, offering consistent traffic from residents of the Roanoke Valley and surrounding areas. Roanoke combines mountain views, a vibrant downtown, affordable living, and outdoor recreation with a strong sense of community. This location offers retail professionals steady career growth alongside an active and fulfilling lifestyle.

The Role: Assistant Store Manager

We’re looking for aresults‑driven, client‑centric Assistant Store Manager to support the Store Manager in leading a high‑performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS’ values to life on the sales floor. You’ll help create a culture of passion, integrity, and service where every customer feels valued.

What You’ll Do

Sales Leadership

• Partner with the Store Manager to exceed sales goals and KPIs.
• Be a sales leader and mentor on the floor, leading by example.
• Drive growth through key product strategies and promotional execution.
• Foster new and repeat customer relationships through client development efforts.

Client Experience

• Deliver and coach exceptional customer service at every touchpoint.
• Ensure an elevated and personalized shopping experience.
• Actively support the team during peak traffic and high‑stakes moments.
• Use feedback to refine store experience and service strategy.

Team Development

• Support hiring and retention of top‑tier talent.
• Mentor team members and provide actionable coaching and recognition.
• Promote a culture of learning, teamwork, and performance.
• Help manage training, development, and performance tracking.

Operational Excellence

• Keep daily operations running smoothly and efficiently.
• Uphold company policies and ensure compliance.
• Monitor inventory, loss prevention, and store standards.
• Optimize processes and back‑of‑house organization.

Our Values

We live and lead through REEDS’ guiding principles:

• Integrity– Do what’s right, always.
• Performance Excellence– Drive results, embrace growth.
• Stewardship– Build trust with every action.
• Professionalism– Lead with confidence and consistency.
• Entrepreneurial Spirit– Think big, act boldly.
• Team Orientation– Collaborate and uplift others.
• Passion– Love what you do and have fun doing it.

Required Qualifications

• Experience in retail, preferably within luxury, specialty, or jewelry retail.
• Passion for the Pandora and REEDS brand
• Strong leadership presence with the ability to inspire, guide, and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• High School Diploma/Equivalent
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required

Preferred Qualifications

• Previous coursework or certification from the Gemological Institute of America (GIA)
• Passion for jewelry, watches, and Pandora

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug‑free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug‑free environment.