Assistant Manager - Pandora Boutique, Springfield Town Center

REEDS Jewelers, Inc.; Springfield (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and life insurance

401k

Merchandise discounts

Career growth opportunities

Job summary

REEDS Jewelers, Inc. is seeking a results-driven Assistant Store Manager in Springfield, Virginia, to support the Store Manager and drive sales. This role involves mentoring a team, ensuring exceptional customer service, and fostering a positive store environment. Candidates should have experience in retail, particularly in jewelry, strong leadership skills, and proficiency in relevant tools. A comprehensive benefits package is included, along with a commitment to professional growth and diversity in the workplace.

Qualifications

• Experience in retail, preferably within luxury or jewelry.
• Strong leadership presence and the ability to inspire a team.
• Availability to work flexible hours, including weekends and holidays.

Responsibilities

• Support Store Manager to exceed sales goals and KPIs.
• Deliver exceptional customer service and support during busy times.
• Mentor team members and manage training and performance.

Skills

Leadership

Customer service

Sales performance

Client development

Team development

Education

High School Diploma/Equivalent

Tools

POS systems

Microsoft Office

Digital commerce platforms

Job description

The Role: Assistant Store Manager

We’re looking for aresults-driven, client-centric Assistant Store Managerto support the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS’ values to life on the sales floor. You’ll help create a culture of passion, integrity, and service where every customer feels valued.

What You’ll Do

Sales Leadership

• Partner with the Store Manager to exceed sales goals and KPIs.
• Be a sales leader and mentor on the floor, leading by example.
• Drive growth through key product strategies and promotional execution.
• Foster new and repeat customer relationships through client development efforts.

Client Experience

• Deliver and coach exceptional customer service at every touchpoint.
• Ensure an elevated and personalized shopping experience.
• Actively support the team during peak traffic and high-stakes moments.
• Use feedback to refine store experience and service strategy.

Team Development

• Support hiring and retention of top-tier talent.
• Mentor team members and provide actionable coaching and recognition.
• Promote a culture of learning, teamwork, and performance.
• Help manage training, development, and performance tracking.

Operational Excellence

• Keep daily operations running smoothly and efficiently.
• Uphold company policies and ensure compliance.
• Monitor inventory, loss prevention, and store standards.
• Optimize processes and back-of-house organization.

Our Values

We live and lead through REEDS’ guiding principles:

• Integrity– Do what’s right, always.
• Performance Excellence– Drive results, embrace growth.
• Stewardship– Build trust with every action.
• Professionalism– Lead with confidence and consistency.
• Entrepreneurial Spirit– Think big, act boldly.
• Team Orientation– Collaborate and uplift others.
• Passion– Love what you do and have fun doing it.

Required Qualifications

• Experience in retail, preferably within luxury, specialty, or jewelry retail.
• Passion for the Pandora and REEDS brand
• Strong leadership presence with the ability to inspire, guide, and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• High School Diploma/Equivalent
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required

Preferred Qualifications

• Previous coursework or certification from the Gemological Institute of America (GIA)
• Passion for jewelry, watches, and Pandora

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

Equal Opportunity Employer

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.