Assistant Manager, Outdoor Pursuits

Montage International; Montana; Hybrid; USD 52,000 - 76,000; Full time

Job summary

Montage International is seeking an Assistant Manager for Outdoor Pursuits at Montage Big Sky. The role focuses on delivering exceptional guest and member services, coordinating rentals, and leading a small team with strong emphasis on safety and efficiency.

Responsibilities include supervising reservations, organizing equipment, and coaching staff to maintain high service standards in various weather conditions. A proactive, client-focused leader will thrive in this dynamic resort setting.

Qualifications

• Excellent written and verbal communication skills.
• Advanced computer literacy in Microsoft Office (including PowerPoint and Excel).
• Experience with and ability to collaborate and work in a team environment.
• Be over the age of eighteen with a valid driver’s license; clean MVR.

Responsibilities

• Ensure efficient reservation process for rentals, pickups and deliveries.
• Maintain accurate records of product use and charges.
• Oversee organization and cleanliness of equipment and distribution points.
• Schedule staff to meet operational demands and train Recreation Attendants.
• Develop and coach staff; uphold guest service and hospitality training.

Skills

Fluent English

Communication skills

Customer service

Team leadership

Organizational skills

Office software

Problem solving

Interpersonal skills

Office suite (MS)

Influence others

Tools

Microsoft Office Suite

Job description

## Assistant Manager, Outdoor PursuitsApply: USA - MT - Montage Big Sky: Full time: Posted Yesterday: R44716## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.****Recreation Assistant Manager** The Assistant Manager Recreation will work closely with the Recreation leadership. The primary responsibility of the Recreation Assistant Manager is to ensure that guest and member service standards are met.The role of Recreation Assistant Manager requires excellent listening skills, eagerness to provide excellent service, as well as skills training Recreation Attendants. Flexibility in meeting the varying scheduling needs of the operation, additional hours may be required. This position requires a highly self-motivated individual who can work with minimal supervision and interact with staff, guests, and members at a high-level. **ESSENTIAL FUNCTIONS:**Responsible to ensure an efficient, timely, and accurate reservation process for rentals, pickups and deliveries. Maintain accurate records of product use. Ensure timely and accurate processing of associated charges. Responsible to ensure an efficient and superior quality experience for guests and members rental pickup and return. Responsible for the organization of, and cleanliness of bicycles, ski equipment, and departmental equipment. Maintains well organized and attractive distribution points. Oversee and organize property sweeps to pick up all rentals and equipment not returned. Follow procedures for proper opening and closing of the operation. Assist Special Event personnel in the setup of events. Organize and schedule staff to meet operational demands. Sourcing supplies necessary for day-to-day operations of their given areas. Development of Recreation Attendants through a coaching and mentoring role. Effectively communicate with peers, department Leadership team, Senior Leadership, Director of Retail.Build positive relationships with all levels of Leadership and line-level Associates as to promote collaboration and teamwork.Responsible for the flow of communication with peers, management and the Recreation Manager.Delegate/Supervise all departmental specific training programs and the maintenance of accurate records to Training Specialist. Responsible for all departmental Guest Service and Hospitality training. Supervise all departmental Safety & Security Initiatives and Corporate Compliance training, including but not limited to: **QUALIFICATIONS:*** Excellent written and verbal communication skills, fluency in English.* Exceptional interpersonal skills, ability to effectively communicate with people from very diverse backgrounds and cultures.* Advanced computer literacy in Microsoft office (including PowerPoint and Excel) and Internet navigation.* Excellent analytical ability, knowledge in research methods and basic statistics to analyze data and formulate conclusions and action steps from results.* Insightful approaches and methods for delivering competencies and skills.* Ability to influence others.* Be over the age of eighteen with a valid driver’s license, with a clean Motor Vehicle Record* Excellent communication and organizational skills* Experience with and sense of positive customer service* Experience with and ability to collaborate and work in a team environment.* Excellent skills in task management and prioritization* Ability to follow directions, work independently and take initiative.* Skilled in problem identification and resolution* Endurance for long hours in an active, stressful production setting with the ability to work outdoors in possibly extreme heat or in wet weather. **PHYSICAL DEMANDS:*** May need to remain standing for extended periods of time.* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.* Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates. *Montage Big Sky is proud to be an EEO Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening and background checks. Montage Palmetto Bluff participates in E-Verify.**In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*