Assistant Manager - Optical

National Vision, Inc.; Nashville (TN); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off

Employee Eyewear Discount

Overtime pay

Job summary

National Vision, Inc. seeks an Assistant Eyeglass Manager to lead the eyeglass department in a fast-paced retail setting in Nashville. You will drive sales, ensure policy compliance, and coach optical staff to deliver exceptional customer service.

The role requires strong leadership, communication, and ability to analyze financial reports while coordinating promotions and store promotions. Involved in staffing and training to sustain daily operations and guest satisfaction.

Qualifications

• Experience leading optical retail teams and coaching staff.
• Strong communication and customer service management skills.
• Ability to analyze financial reports and sales data.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Oversee eyeglass department for efficiency and policy compliance.
• Provide exceptional customer service and uphold standards across associates.
• Review quality, remakes, and enforce policies for compliance.
• Communicate store results to managers and corporate offices; provide reporting.
• Coordinate promotions, advertising, and visual merchandising with teams.
• Supervise and motivate Opticians and Sales associates; assist with staffing forecasts.

Skills

Leadership

Communication

Sales reporting

Forecasting staffing

Customer service management

Tools

POS systems

Store operations software

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!