Assistant Manager, Operations - Queens Center

Macerich; New York (NY); On-site; USD 87,000 - 114,000; Full time

Benefits offered by this job

Paid time off

Employee Assistance Program

401(k) match with immediate vesting

24 paid volunteer hours

Job summary

Macerich is seeking an Assistant Operations Manager to support daily operations and gain strategic experience for future leadership roles. This developmental position involves operational oversight, team coordination, and process improvement, with a potential promotion to Operations Manager within 1–2 years.

The ideal candidate should have 2-4 years of relevant experience and a Bachelor's degree. The salary range for this role is between $87,000 and $114,000, with a bonus target of 10%.

Benefits include paid time off, 401(k) match, and comprehensive wellness programs.

Qualifications

• 2‑4+ years of experience in facility operations or related support role.
• Ability to read and interpret blueprints or technical specifications.
• Demonstrated ability to work collaboratively and take initiative.

Responsibilities

• Assist the Operations Manager in operational planning and execution.
• Suggest process improvements based on observations.
• Prepare and review operational reports for leadership.

Skills

Organizational skills

Communication skills

Analytical mindset

Proficiency in Microsoft Office

Education

Bachelor's degree preferred

Job description

Great people make great properties. As an owner, operator and developer of thriving retail centers in the nation’s top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding and balanced career.

About The Role

The Assistant Operations Manager plays a key role in supporting the daily operations of the organization while gaining the skills experience and strategic perspective required to become a future Operations Manager (OM). This is a developmental position designed for individuals who are building their leadership and management skills.

Working closely with the OM, this role provides hands‑on experience in operational oversight, team coordination, and process improvement while learning how to manage resources effectively and drive organizational success.

This position is part of the Manager‑in‑Training program, which has the intention of promoting candidates to an Operations Manager role within 1–2 years, if the candidate remains employed, expectations of the program are met, and there exists a suitable open role. If they are, this may require you to relocate to that role, which may be located anywhere within the United States. If at that time, you are not willing or able to relocate, there may not be another open role, which may result in separation of employment at that time. In accepting this Manager in Training role, you understand and acknowledge that your eventual working location is undetermined and, while preferences can be expressed, all location assignments are ultimately dictated by Company need, so no regions or locations are promised or guaranteed.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

In this role you will be responsible for partnering closely with operations management on property operations and strategies, including:

• Support operational planning and execution by assisting the Operations Manager in coordinating schedules, workflows, and priorities.
• Learn and contribute to process improvements by observing current practices, identifying opportunities, and suggesting enhancements under guidance.
• Assist in team coordination by helping to communicate goals, track progress, and ensure alignment across departments.
• Develop reporting skills by preparing and reviewing operational reports, learning how to analyze data, and presenting findings to leadership.
• Participate in vendor and partner relations to gain experience in relationship management and contract administration.
• Support compliance and quality standards by learning policies and procedures, helping monitor adherence, and escalating issues when needed.
• Collaborate on budget and resource management by assisting with tracking expenses and learning how to allocate resources effectively.
• Engage in professional development by actively seeking mentorship, training, and feedback to grow into a future operations leadership role.

Must be able to return to the property within 30 minutes due to unforeseen circumstances.

Requirements

• 2‑4+ years of experience in facility operations, technical trade, commercial construction, property administration, or a related support role.
• Bachelor’s degree preferred.
• Strong organizational and communication skills with a willingness to learn and adapt.
• Analytical mindset with basic proficiency in Microsoft Office or similar tools.
• Ability to read and interpret blueprints, technical specifications, or similar.
• Demonstrated ability to work collaboratively and take initiative in a team environment.

Macerich’s Total Rewards

• Best‑in‑class benefits with affordable employee contribution levels.
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually.
• 401(k) match with immediate vesting.
• Ability to purchase company stock at a 15% discount.
• 24 paid volunteer hours and employer charitable match.
• Employee Assistance Program.
• Career‑development resources.
• Comprehensive wellness program including ClassPass memberships.
• And more…

At Macerich, in‑person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices and Forever Fridays for our Retail Properties.

Salary commiserates with experience: The range for this position is $87,000 - $114,000 base salary with a bonus target of 10%.

The compensation for this position is determined based on several factors, including the candidate’s experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate’s skills and the company’s compensation structure.

Who We Are

Macerich is one of the country’s leading owners, operators, and developers of major retail real estate (NYSE:MAC). Our high‑quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long‑term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress: Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.

Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.