Assistant Manager - Northlake Mall, Hollister

A&F Stores, Inc.; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Paid Volunteer Day

Merchandise Discount

Medical, Dental and Vision Insurance

Life and Disability Insurance

Associate Assistance Program

Paid Parental Leave

401(K) Savings Plan with Company Match

Training and Career Development

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager to lead daily store operations, drive sales through analytics, and deliver top-tier customer service. You will supervise staff, manage scheduling and payroll, and ensure brand standards across merchandising and store presentation.

Ideal candidates bring a Bachelor's degree or supervisory experience, strong communication skills, fashion sense, and a proactive mindset to coach teams in a fast-paced environment.

Qualifications

• Bachelor's degree or 1 year supervisory experience in a customer-facing role.
• Maintain a strong customer focus and service mindset.
• Knowledge of current fashion trends and brand standards.
• Drive to achieve results with a strong work ethic and professional demeanor.
• Strong communication and interpersonal skills; team coaching ability.

Responsibilities

• Open and close routines for daily store operation.
• Supervise sales floor and stockroom ensuring excellent service and seamless operations.
• Staffing, scheduling, and payroll oversight; manage non-management development.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build engaging visual displays and maintain visual standards.
• Analyze sales reports to inform decisions and actions.
• Protect store assets; perform inventory control and shrink prevention.
• Operate POS systems and fulfill omni-channel orders.
• Represent the Abercrombie & Fitch brand and uphold company culture.

Skills

Customer focus

Communication skills

Team leadership

Initiative

Attention to detail

Fashion trends

Multitasking

Coaching

Education

Bachelor's degree or 1 year supervisory experience

Job description

Assistant Manager

The Assistant Manager is a multi‑faceted role that merges business strategy, operations, creativity, and people management. The primary focus is on driving sales results through analytical insight, delivering best‑in‑class customer service, and leading daily store operations.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise sales floor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non‑management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and exemplify Company Culture and Values.

Qualifications

• Bachelor’s degree OR one year of supervisory experience in a customer‑facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast‑paced and challenging environment.

Benefits

• Quarterly Incentive Bonus Program.
• Paid Time Off.
• Paid Volunteer Day per year, allowing you to give back to your community.
• Merchandise Discount.
• Medical, Dental and Vision Insurance.
• Life and Disability Insurance.
• Associate Assistance Program.
• Paid Parental and Adoption Leave.
• 401(K) Savings Plan with Company Match.
• Training and Development Opportunities for Career Advancement.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials. The company operates a family of brands, including Abercrombie and Hollister, across North America, Europe, Asia and the Middle East, as well as on e‑commerce sites.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.