Assistant Manager - NEW STORE - J.Crew Factory

J.Crew Group; Novato (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Manager for a new store in Novato. In this dynamic role, you will be instrumental in fostering customer loyalty and community engagement, while leading a team to achieve sales goals. You will have the opportunity to create meaningful connections with customers and guide your team to success. The company values creativity, inclusion, and collaboration, making it a fantastic place to grow your career. If you have a flair for fashion and enjoy working in a vibrant retail environment, this position is perfect for you!

Benefits

Competitive base pay and bonus programs

Flexible days and hours

Amazing merchandise discounts

24/7 free confidential help

Personal and professional development

Volunteer program and charitable matching

Medical, dental, vision, life insurance

401(k) plan with company matching contributions

Qualifications

• 2+ years of retail experience with a focus on customer service.
• Ability to coach and motivate team members effectively.

Responsibilities

• Create personalized connections with customers to drive loyalty.
• Lead and support associates to achieve sales goals and customer satisfaction.
• Plan local events to engage with the community and increase traffic.

Skills

Customer Engagement

Coaching

Goal Setting

Communication

Fashion Aesthetic

Technology Proficiency

Education

High School Diploma or Equivalent

Tools

Store Systems

Job description

Assistant Manager - NEW STORE - J.Crew Factory

Assistant Manager - NEW STORE - J.Crew Factory

Apply locations Novato, CA, USA (Vintage Oaks Shopping Center - J.Crew Factory)

Our Story

We’re J.Crew Factory, and we believe shopping should be fun. Our brand is built on creating timeless styles that last season after season—while still making sure to stay in front of what’s next. We also believe in looking like a million bucks, not spending it, which is why we go the extra mile to source the best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. We aim to cultivate high-quality employees so together, as a team, we can mirror our brand values: creativity, inclusion and collaboration. If this sounds like you, we want to talk. At J.Crew Factory, there are no strangers, only friends you haven’t met yet.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

1. Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
2. Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
3. Lead fit sessions that enhance product knowledge and fuel a style obsession.
4. Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
5. Ensure the team is always on track to make their goals and exceed customer expectations.
6. Own the selling floor and ensure that the right people are in the right place at the right time.
7. Be ready to step in for another manager as needed.
8. Plan and execute local events that tie to the community and fuel incremental traffic and sales.
9. Act in a manner that aligns with our values.

(About you) You’ll be great in the role if you …

1. Love our brand, customers and teams.
2. Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
3. Have a track record of setting and achieving goals.
4. Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
5. Make smart decisions by: actively listening, understanding data and looking beyond the obvious.
6. Have a high school diploma or equivalent combo of education and experience.
7. Have 2 or more years of experience with similar scope, specialty retail preferred.
8. Communicate effectively and confidently.
9. Process information and operate store systems accurately.
10. Are available when we are busy, including: nights, weekends and holidays.
11. Are adept with technology and apps and familiar with industry-related blogs and feeds.
12. Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
13. Must regularly move around all store areas and be accessible to customers.

Before we wrap, a word about a few of our way cool perks…

1. Competitive base pay and bonus programs
2. Flexible days and hours
3. Amazing merchandise discounts
4. 24/7 free confidential help with a variety of personal and work concerns
5. Personal and professional development
6. Giving back –volunteer program, disaster relief funds, charitable matching donations*
7. Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*
8. Time Away – paid time off, holidays, parental leave, disability leave, bereavement*
9. 401(k) plan with company matching contributions*

*Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $21.50 - $27.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.