Assistant Manager - NEW STORE J.Crew Factory

J.Crew Factory; Hyannis (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for a new store location. This role is pivotal in fostering customer loyalty and enhancing community engagement. You will lead a dedicated team, ensuring they meet their goals while providing exceptional service. Your passion for fashion and ability to adapt to change will drive the business forward. With opportunities for professional development and a flexible schedule, this position offers a rewarding career path in the retail apparel sector. Join a team that values diversity and inclusion, making a positive impact in the community.

Benefits

Competitive Pay

Flexible Schedule

Merchandise Discounts

Confidential Help Services

Development Opportunities

Volunteer Programs

Health Insurance

401(k) with Company Matching

Qualifications

• 2+ years of experience in a similar role, preferably in retail.
• Ability to communicate effectively and confidently with customers.

Responsibilities

• Lead the team in creating personalized customer connections.
• Plan and execute local events to boost sales and community engagement.

Skills

Customer Engagement

Team Leadership

Sales Strategies

Fashion Aesthetic

Effective Communication

Education

High School Diploma or Equivalent

Tools

Store Systems

Technology and Apps

Job description

Assistant Manager - NEW STORE J.Crew Factory

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Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business—focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

About you

You’ll be great in the role if you:

• Love our brand, customers, and teams.
• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
• Have a track record of setting and achieving goals.
• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
• Make smart decisions by actively listening, understanding data, and looking beyond the obvious.
• Have a high school diploma or equivalent combined with education and experience.
• Have 2 or more years of experience in a similar scope, preferably in specialty retail.
• Communicate effectively and confidently.
• Process information and operate store systems accurately.
• Are available when we are busy, including nights, weekends, and holidays.
• Are adept with technology, apps, and familiar with industry blogs and feeds.
• Must be able to bend, reach, and stretch for product, as well as lift, carry, and move at least 40 pounds (18 kilos).
• Must regularly move around all store areas and be accessible to customers.

Perks and Benefits

• Competitive pay and bonus programs
• Flexible schedule
• Merchandise discounts
• Confidential help services
• Development opportunities
• Volunteer and charitable programs
• Health insurance, pet insurance, legal plans, and more*
• Paid time off, holidays, parental and disability leave, bereavement*
• 401(k) with company matching*

Note: Benefits vary by location and employment type. The hourly range is $19.50 - $24.35, reflecting competitive total rewards including salary, bonus, and benefits.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail Apparel and Fashion

We are committed to diversity, equity, and inclusion, welcoming applicants of all backgrounds. J.Crew Group is an equal opportunity employer.