Assistant Manager - Muskegon County

West Michigan Works!; Michigan; On-site; USD 49,377 - 69,126; Full time

Benefits offered by this job

Health insurance

Employer retirement match

Tuition reimbursement

Paid holidays

Time off

Financial wellness program

Job summary

Area Community Services Employment & Training Council (ACSET) located in Muskegon County seeks an Assistant Manager to supervise the ACSET Team and ensure effective delivery of Michigan Works! programs.

You will support the Talent Solutions Manager and manage staff performance, data reporting, and program compliance. The role requires knowledge of workforce development, excellent customer service, and the ability to coordinate with multiple teams.

Qualifications

• Bachelor’s Degree in Social Services, Public Administration, or related field.
• Two to four years of leadership experience in business or workforce administration.
• Computer skills to communicate with community organizations and agencies.
• Ability to read, understand, and monitor program expenditures.
• Analytical skills to identify operational problems and offer solutions.
• Ability to interpret and apply public/private agency administrative policies.
• Interpersonal skills for effective communication with community organizations.
• Proven initiative, follow-through, professionalism, and teamwork.
• Ability to diffuse and assist with customer complaints.
• Strong leadership in management, supervision, and program development.
• Commitment to patient, friendly, participant-centered services.
• Good communication and organizational skills.
• Ability to handle deadlines and attention to detail.
• Knowledge of phone etiquette; second language desirable.
• Ability to sit in one position for extended periods.
• Knowledge of relevant human service programs and policies.

Responsibilities

• Provide training and assistance to staff regarding customer service.
• Monitor and report staff performance and effectiveness.
• Proficient use of Pure Michigan Talent Connect and troubleshooting.
• Maintain data and reports for weekly, monthly and quarterly performance.
• Train staff on Michigan Works! regulations and required documentation.
• Use customer tracking system and Salesforce effectively.
• Coordinate with Talent Solutions, Business Solutions or Talent Development teams.
• Understand and apply OS MIS and program requirements.
• Ensure compliance with organization policies and laws.
• Maintain professional relationships with ACSET staff.
• Participate in professional development activities.
• Oversee daily operations and address front line issues.
• Contribute to continuous quality improvement processes.
• Perform other duties as assigned.

Skills

Leadership experience

Customer service

Staff training

Communication

Problem solving

Teamwork

Public speaking

Documentation

Education

Bachelor’s Degree in Social Services, Public Administration, or related field

Tools

Salesforce

Pure Michigan Talent Connect

OSMIS

Job description

JOB OPENING

Area Community Services Employment & Training Council (ACSET)

POST DATE 7/24/26-8/7/26

ASSISTANT MANAGER

Muskegon County

This full-time (40 hours per week) position is in compensation Pay Range E that pays from $49,377 to $69,126 annually, plus fringe benefits , including healthcare benefits, retirement plans with employer match, financial wellness program, tuition reimbursement, paid holidays, and accrued time off. Starting wage is commensurate with qualifications and experience.

ACSET OVERVIEW: ACSET is the administrative and fiscal agent for the Michigan Works! Agency of Allegan, Barry, Ionia, Kent, Montcalm, Muskegon and Ottawa Counties. West Michigan Works! mission is to lead workforce development strategy and resource alignment in West Michigan by understanding the talent needs of employers and employment needs of job seekers and connecting them to solutions.

Job Summary

The Assistant Manager posi tion, in coordination with the Talent Solutions Manager and/or Talent Solutions Director, provides supervision and training to the ACSET Team and is responsible for monitoring of the effective delivery of Michigan Works! programs, services and project outcomes in support of the employer demand driven system. The Assistant Manager provides direct support to the Talent Solutions Manager. Knowledge of workforce development and delivery of excellent customer service to job seekers, employers and visitors to the Michigan Works! Service Centers are required elements of this position. Responsibilities a r e carried out according to established procedures wi t h latitude for initiative and independent judgment.

Duties & Responsibilities

• Provide training and assistance to staff regarding proper customer service.
• Monitor and report staff performance and effectiveness, including customer service to the appropriate departmental manager
• Understand and demonstrate a proficient use of Pure Michigan Talent Connect website, including troubleshooting, problem solving and customer assistance.
• Maintain data and reports for weekly, monthly and quarterly performance requirements.
• Provide training, support and clarification of Michigan Works! regulations, policy and required file documentation to staff members.
• Understand and demonstrate a proficient use of customer tracking system and/or Salesforce.
• Coordinate with and support the Talent Solutions, Business Solutions or Talent Development teams as needed.
• Proficient and demonstrated understanding of One Stop Management Information System (OSMIS).
• Proficient and demonstrated understanding of all Michigan Works! program requirements.
• Carry out responsibilities in accordance with the organization’s policies and applicable laws.
• Establish and maintain professional and effective working relationships with other ACSET Staff.
• Attend professional development activities, trainings, and seminars.
• Provide oversight of daily operations and address front line issues and concerns.
• Actively participate in continuous quality improvement processes.
• Perform other duties as assigned.

Job Qualifications

• Knowledge typically acquired through a Bachelor’s Degree in Social Services, Public Administration, or related field.
• Two to four years of leadership experience in business or workforce administration or an equivalent combination of training and experience.
• Computer skills necessary to effectively communicate in both oral and written forms with community organizations and agencies.
• Ability to read, understand, and monitor program expenditures.
• Ability to apply analytical skills in identifying operational problems and offer potential solutions.
• Ability to interpret, explain and apply principles of public and private agency administrative support.
• Interpersonal skills necessary to effectively communicate in both oral and written form with community organizations and agencies with prior experience in public speaking.
• Work history with demonstrated success in taking initiative, follow through, professionalism, problem solving and teamwork.
• Ability to diffuse and assist with customer complaints.
• Strong leadership skills and experience in management, supervision and program development.
• Commitment to provide patient, friendly, participant-centered services.
• Communication and organizational skills that contribute to a quality work environment and the ability to work as a team.
• Ability to handle pressures related to meeting deadlines and to frequently work on projects requiring concentration and attention to detail.
• Knowledge and experience of proper phone etiquette.Ability to speak a language other than English is desirable.
• Physical ability to sit in one position for extended periods of time.
• Knowledge of relevant human service programs and policies, resources and procedures.

Working Conditions

• Normal office environment with little discomfort due to noise, dirt, dust and the like.
• Local or statewide travel may occasionally be required.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.