Assistant Manager - Mortgages

Philadelphia Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Retirement Plan

Health Insurance

Employee Amenities

Community Benefits

Job summary

A credit union in Philadelphia is seeking a detail-oriented team member to enhance member service in the Mortgage Department. The role involves managing efficiency and quality in loan processing, overseeing staff development, and ensuring compliance with industry guidelines. Ideal candidates will have at least 5 years of mortgage underwriting experience and a Bachelor's degree. The position offers robust benefits, a supportive work environment, and requires versatility and strong leadership skills.

Qualifications

• Minimum 5 years of experience in first mortgage underwriting following guidelines.
• Must register with the NMLS Registry as required by S.A.F.E. Act.
• Thorough knowledge of FNMA/FHLMC underwriting guidelines is required.

Responsibilities

• Assist Manager in developing staff for quality and efficiency.
• Manage workflow of loans from submission to closing.
• Ensure compliance with federal regulations.

Skills

Leadership

Communication skills

Organizational skills

Conflict resolution

Ability to work under pressure

Education

Bachelor’s degree in business management or equivalent

Job description

Job Type: Full-Time Classification: Exempt

Salary: $55,000 – $65,000 annual (based on experience)

Our growing credit union is searching for a detail-oriented team member to provide exceptional service to our members. As a member of this team, your primary responsibility is to assist with managing the overall efficiency, quality and member service aspects of processing, underwriting, originating and closing within the Mortgage Department. Manage Secondary Marketing function.

Essential Functions & Basic Duties

• Assists Manager in developing all staff to ensure maximum quality, efficiency and member service levels are met.
• Communicates with various departments at PFCU to resolve issues that arise.
• Assist with managing the entire loan workflow from submission to closing to maintain service and loan quality levels.
• Maintains current knowledge of PFCU processing, originating, underwriting and closing policies and procedures.
• Knowledge of Fannie Mae underwriting and selling guidelines.
• Responsible for completeness, accuracy, scalability and performance of the funded loan package.
• Responsible for managing the vendor and closing agent networks. Takes appropriate action to maintain an effective and reliable network.
• Assists with the hiring, training and conducting performance reviews for staff in accordance with PFCU requirements.
• Process Loans received in the Mortgage Department including employee applications.
• Audit billing statements for the Mortgage Department to ensure accuracy.
• Shop vendor rates for current loan department services and provide summary report to management.
• Prepare training and resource materials for department.
• Maintain training results and evaluation forms from all employees who received training.
• Knowledge of all department related policies, procedures and federal compliance regulations.
• Ensure adherence to credit union policies in accordance with security and operational control requirements.
• Assist Manager in updating and maintaining accurate attendance records.
• Support PFCU productivity and efficiency by performing any other duties as assigned or required.
• Serve on various committees as Mortgage Department Representative when required.
• Execute solutions for any workflow and quality control issues to ensure compliance with First Mortgage Quality Control Plan.
• Need to be continuously working on ways to cut costs and implement efficiencies with day-to-day operations.

Qualifications

• Bachelor’s degree with concentration in business management or equivalent experience.
• Minimum 5 years experience in first mortgage underwriting in compliance with Fannie Mae, Freddie Mac and HUD underwriting standards.
• Must register with the NMLS Registry as required by the S.A.F.E. Act.
• Thorough knowledge of FNMA/FHLMC underwriting guidelines required.
• Excellent verbal and written communication skills.
• Excellent leadership and supervisory skills, and proven ability to motivate staff.
• Excellent organizational skills.
• Ability to work in a fast‑paced environment and meet deadlines.
• Ability to effectively handle conflict and resolve problems.
• Ability to travel and attend conferences as needed.
• Ability to work evening and weekend hours as required with little or no prior notice.

Why Work For Us…

• Retirement Plan: We offer a Pension and 401K plan to help secure our employees’future.
• Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long‑term Disability Coverage.
• Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
• Employee Amenities: All of our employees are eligible for PTO.
• Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
• An Award‑Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.

Equal Employment Opportunity (EEO)

The Philadelphia Federal Credit Union (“PFCU”) provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Finance and Sales

Industries

Banking