Assistant Manager Merchandise

JCPenney; Albuquerque (NM); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Term life insurance

Paid vacation and holidays

401(k) with company match

Associate merchandise discount

Job summary

Catalyst Brands in Albuquerque is seeking an Assistant Manager of Merchandise to lead the store team in delivering strong presentation and customer service, while aligning with company standards. This role emphasizes coaching, talent development, and driving sales through merchandise execution and omnichannel initiatives.

It includes managing events in specialty areas such as Fine Jewelry, Window, and Mattress.

Qualifications

• Experience leading store teams to drive sales and service.
• Strong merchandising and visual presentation skills.
• Coaching and developing hourly associates.
• Experience with omnichannel programs and initiatives.

Responsibilities

• Lead in-stock levels and merchandise replenishment to ensure presentation standards.
• Model and coach the team to deliver outstanding customer service.
• Support omnichannel initiatives and ensure consistent execution.
• Drive growth in specialty businesses through leadership and events.
• Partner with store leadership to recruit and develop talent.
• Meet performance standards on shrink, safety, scheduling, and profitability.

Skills

Team leadership

Merchandise presentation

Customer service excellence

Omnichannel execution

Job description

As the Assistant Manager of Merchandise, you will contribute to profitable sales growth by leading and engaging associates, managing merchandise standards and execution, supporting operational excellence, and driving sales-building programs that enhance the customer experience. In this role, you will help lead the store team in delivering strong merchandise presentation, consistent execution, outstanding customer service, and performance results aligned with company standards.

Primary Responsibilities

Merchandise Execution

• Own in-stock levels through effective merchandise replenishment activities.
• Maintain high merchandise presentation standards throughout the store.
• Actively lead the team in planning and executing merchandise and visual elements.
• Ensure company merchandising standards are consistently executed.

Customer Service & Sales

• Model, coach, and hold the team accountable for delivering outstanding customer service.
• Oversee the Manager on Duty program to ensure associates are engaged and customers are serviced appropriately.
• Support sales-building programs that improve the customer experience and drive profitable sales growth.
• Reinforce performance expectations through consistent coaching and follow-up.

Omnichannel

• Support Omnichannel initiatives to further drive sales and customer service.
• Own training and coaching related to Omnichannel processes and execution.
• Ensure associates understand and execute Omnichannel standards consistently.

Specialty Businesses

• Drive sales growth in Fine Jewelry, Window, and Mattress businesses by leading and engaging associates.
• Own the planning and execution of special events within specialty businesses.
• Partner with store leadership to identify opportunities and improve specialty business performance.

Team Development

• Partner with the store management team to source and hire talent for hourly positions.
• Play an active role in training, coaching, and developing associates.
• Provide in-the-moment feedback and address performance issues as needed.
• Support associate engagement and development through consistent leadership presence.

Performance Standards

• Consistently meet established performance standards, including but not limited to:
  • Shrink and safety initiatives
  • Omnichannel execution
  • Scheduling efficiency
  • Associate relations and engagement
  • Customer service
  • Profitability
  • Productivity
  • Attendance

What You Get

• Eligibility for bonus under the Management Incentive Plan.
• A competitive benefits package, if eligible, including:
  • Medical, dental, and vision benefits
  • Term life insurance
  • Paid vacation and holidays*
  • 401(k) with company match
  • Associate merchandise discount across all Catalyst Brands

All associates are eligible for an associate discount on merchandise at Catalyst Brands.

For paid holidays, associates who are eligible for paid vacation are also eligible for eight paid holidays during the calendar year. Store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For paid vacation days and eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

About Catalyst Brands

Catalyst Brands ignites America’s most beloved retail brands to make fashion accessible to all. Our portfolio features the legendary department store JCPenney, as well as iconic specialty retail brands Aéropostale, Brooks Brothers, Lucky Brand, and Nautica. Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands operates approximately 1,800 retail stores, shop-in-shops, and eCommerce platforms throughout the U.S. and Canada. Catalyst Brands also serves leading wholesale accounts in North America and beyond. For more information, visit www.catalystbrands.com.

Pay Range

USD $43,400.00 - USD $62,000.00 /Yr.