Store Manager

JCPenney; Hadley (MA); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Bonus eligibility

Medical/dental/vision benefits

401(k) with company match

Employee discount

Job summary

Catalyst Brands, owner of JCPenney stores in the United States, is seeking a Store Manager to lead daily operations, drive profitable sales, and uphold merchandising and service standards across the store.

You will coach and develop associates, analyze performance data, execute sales-building programs, and ensure strong customer service, shrink control, safety, and attendance metrics in alignment with the company strategy.

Qualifications

• Minimum of 5 years retail leadership experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Model, coach, and hold the team accountable for outstanding customer service.
• Engage with associates and customers to enhance interactions.
• Conduct store walkthroughs for pricing/signing accuracy.
• Analyze sales and expenses to identify opportunities.
• Communicate business objectives and performance to the team.
• Drive sales through leadership interactions and store walkthroughs.
• Improve store consistency around key performance metrics.
• Provide in-the-moment coaching and address performance gaps.
• Lead Salon/Beauty managers and related teams to improve performance.
• Support shrink and safety initiatives; meet core performance standards.

Skills

Customer focus

Accountability

Results oriented

Collaborative

Education

Bachelor's degree

Job description

Overview

Store Manager

Contributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs.

Primary Responsibilities

Customer Service

• Models, coaches, and holds team accountable for outstanding customer service.
• Engage with both associates and customers to enhance interactions.
• Conduct store walkthroughs for pricing/signing accuracy.

Sales

• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.
• Strategically drive sales through store walkthroughs and leadership interactions.
• Improve store consistency around key performance metrics
• Participate in peer group discussions to address business trends.

Team Development

• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps
• Enhance each leader's execution abilities and team development.
• Utilize recognition and rewards to reinforce positive behaviors.
• Motivate associates/teams to align with the company's strategy.

Specialty Businesses

• Lead Salon Manager/Beauty Manager/Supervisors and engage related teams.
• Analyze sales and expenses to drive performance and improvements.

Performance Standards

• Support shrink and safety initiatives
• Consistently meet established performance standards, including sales, service, profit, productivity, and attendance

Core Competencies

• Prioritizes Customer - Focuses team efforts on meeting the needs of the external and internal (associate) customer, including the need for work-life balance and well-being.
• Takes Accountability - Holds team accountable for performance, celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments.
• Produces Results- Motivates and challenges associates to work hard, smart, and outside of traditional hierarchies to attain a shared purpose.
• Works Collaboratively-Creates a culture of inclusion and collaboration, actively supporting teamwork and team spirit.
• Work experience- Minimum of 5 years retail leadership experience
• Education- bachelor’s degree or equivalent work experience

What You Get

Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on merchandise at all Catalyst Brands. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

ABOUT CATALYST BRANDS Catalyst Brands ignites America’s most beloved retail brands to make fashion accessible to all. Our portfolio features legendary department store JCPenney, as well as iconic specialty retail brands Aéropostale, Brooks Brothers, Lucky Brand, and Nautica.

Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands today operates 1,800 retail stores, shop-in-shops, and eCommerce platforms throughout the U.S. and Canada. It also serves leading wholesale accounts in North America and beyond.

For more information, visit catalystbrands.com

Pay Range

USD $57,400.00 - USD $82,000.00 /Yr.