Assistant Manager, Material Operations

LVMH Group; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Tiffany & Co. in New York, NY seeks an Assistant Manager to run day-to-day Material Operations with focus on repair orders, pricing, and a direct-from-customer repair process.

You will lead staff, update schedules, and implement new processes to improve efficiency while maintaining Tiffany’s standards. The role emphasizes staff development, collaboration with management, and strong organizational skills to manage multiple tasks in a luxury retail environment.

Qualifications

• 3 years business experience with management background.
• Strong initiative and the ability to work without constant direction.
• Demonstrated ability to identify and provide resolution for areas of improvement.
• Excellent organizational abilities to manage and prioritize multiple tasks.
• Strong academic and/or business background with English language usage, grammatical and communication skills.
• Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season).
• High ability to collaborate, build strong business relations and influence without direct

Responsibilities

• Quality and Service and Excellence: Set goals that align with our luxury brand and meet customer expectations.
• Measure results through daily order reporting, production reporting, and quality monitoring.
• Identify obstacles/opportunities that hinder the daily success of the team.
• Hold the team and yourself accountable to consistently produce high quality work.
• Implement and monitor process improvements.
• Foster a healthy and safe workplace through promoting internal Wellness and Safety programs.

Skills

Management

Operations

Process improvement

Staff development

Scheduling

Team leadership

Education

Bachelor's degree or equivalent

Tools

AS400

MIPS

Job description

The Assistant Manager is responsible for the management of all day-to-day operations of the Material Operations department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures repair orders are issued parts both systematically and physically. They are also responsible for oversight of repair estimate price and timing and the “direct from customer” repair process. The Assistant Manager provides management support, direction, and development for staff. In addition, the Assistant Manager ensures all schedules are properly updated to ensure adequate coverage and assists with implementation and monitoring of new processes and projects.

Key Accountabilities

Quality and Service and Excellence

Set goals that align with our luxury brand and meet customer expectations

Measure results through daily order reporting, production reporting, and quality monitoring

Identify obstacles/opportunities that hinder the daily success of the team

Hold the team and yourself accountable to consistently produce high quality work

Implement and monitor process improvements

Foster a healthy and safe workplace through promoting internal Wellness and Safety programs.

Talent Management

Provide leadership to your team by setting clear expectations and holding them accountable

Commitment to hiring top talent that can grow one or two levels

Develop our current talent by closing skill gaps in order to maximize staff potential through projects and stretch assignments

Effectively and appropriately manage employee performance

Collaborate with your Manager to coach and develop staff; effectively delegate work

Crosstrain our department staff and facility wide in order to create a more flexible work environment

Fiscal Responsibility

Plan and forecast for your department taking into consideration historical trends

Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate

Compliance: Understand industry, corporate, and department regulations in order to manage the team appropriately

Workflow management: ensure all work is facilitated through the functions as applicable, managing aged and past due orders appropriately

ROI Analysis: Understanding the cost/benefit analysis of your actions

Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals

Required Qualifications:

3 years business experience with management background

Strong initiative and the ability to work without constant direction

Demonstrated ability to identify and provide resolution for areas of improvement

Excellent organizational abilities to manage and prioritize multiple tasks

Strong academic and/or business background with English language usage, grammatical and communication skills

Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season)

High ability to collaborate, build strong business relations and influence without direct

Preferred Qualifications:

Proficiency in Tiffany & Co. computer applications (i.e. AS400, MIPS)

Experience working in an operations , technical, or luxury retail environment

Some familiarity with jewelry, watches, clocks and silver products

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.