Assistant Manager Marketing In House

Travel-Leisure-Co; Phoenix (AZ); Sur place; USD 60 000 - 86 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Paid time off

Résumé du poste

Travel + Leisure Co. in Phoenix seeks an In-House Marketing Manager to supervise the in-house marketing team and support daily operations. You will interview, hire, train, and evaluate staff while coordinating with sales on tour flow and marketing programs.

The role emphasizes reporting, performance management, and maintaining marketing penetration standards to meet corporate deadlines. Strong leadership and communication are essential.

Qualifications

• Two years of marketing experience required, preferably in vacation ownership.
• Excellent verbal and written communication, with professionalism.
• Ability to recruit, train and develop employees.

Responsabilités

• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan and direct work; conduct performance reviews; motivate and discipline as needed.
• Maintain site marketing penetration standards; run Daily Arrival, Daily In-House and Owner Arrival reports; prepare status reports for deadlines.
• Coordinate with In-House and Front Line sales on tour seats and marketing programs; adjust as needed.
• Maintain invitations and tour manifests; resolve tour status and booking issues; manage supplies.
• Other duties as assigned.

Connaissances

Verbal & written communication

Professionalism

Coaching & mentoring

Customer service

Multi-tasking

Negotiation

Marketing databases

Recruitment & training

Lead by example

Detail oriented

Problem solving

Formation

High School Diploma, GED, or equivalent

Outils

Mainframe

Focus

CRS

Description du poste

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Job SummaryAssists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.Essential Job ResponsibilitiesResponsibilities include, but are not limited to:• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)• Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)• Other duties as assigned (5% time)Travel RequirementsMinimalMinimum Requirements and QualificationsEducation• High School Diploma, GED, or equivalentTraining requirements• NoneKnowledge and skills• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times• Ability to effectively coach, counsel and motivate direct reports• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)• Ability to efficiently multi-task• Ability to negotiate effectively• Working knowledge of marketing databases• Ability to recruit, train and develop employees• Ability to lead by example• Detail oriented and accurate• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws• Demonstrated problem solving abilityTechnical Skills• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.Job experience• Two (2) years marketing experience required, primarily in vacation ownership industry.Experience equivalent to the education requirement may be accepted in lieu of the education requirement.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.