In-House Marketing Assistant Manager

Travel + Leisure Co.; Windsor (CA); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an In-House Marketing Assistant Manager to support the daily operations of the In-House Marketing Team.

The role involves interviewing, hiring, supervising, training, and performance management of associates, while ensuring marketing penetration standards are met. You will collaborate with sales and marketing to align tour flow, campaigns, and policies, and you will help prepare routine reports and maintain materials and supplies.

Qualifications

• High School Diploma, GED, or equivalent.
• Two years marketing experience in vacation ownership industry; equivalent experience acceptable.

Responsibilities

• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution).
• Maintain site marketing penetration standards; run and prepare daily/weekly reports (e.g., Daily Arrival Report, Daily In-House Report, Owner Arrival); submit reports for corporate deadlines.
• Coordinate with In-House and Front Line sales management regarding tour seats and marketing program changes.
• Maintain invitations and daily tour manifests; resolve tour status and booking issues; order and maintain department supplies.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Coaching

Customer service

Multi-tasking

Negotiation

Marketing databases

Recruiting & training

Leadership by example

Detail orientation

Problem solving

Education

High School Diploma, GED, or equivalent

Tools

Mainframe

Focus

CRS

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)


• Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)


• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)


• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)


• Other duties as assigned (5% time)

Travel Requirements

Minimal

Minimum Requirements and Qualifications

Education

High School Diploma, GED, or equivalent

Training requirements

None

Knowledge and skills

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times


• Ability to effectively coach, counsel and motivate direct reports


• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)


• Ability to efficiently multi-task


• Ability to negotiate effectively


• Working knowledge of marketing databases


• Ability to recruit, train and develop employees


• Ability to lead by example


• Detail oriented and accurate


• Ability to carry out responsibilities in accordance with the organization’s policies and applicable laws


• Demonstrated problem solving ability

Technical Skills

• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

Job experience

• Two (2) years marketing experience required, primarily in vacation ownership industry.


• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical


• Dental


• Vision


• Flexible spending accounts


• Life and accident coverage


• Disability


• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)


• Wish day paid time to volunteer at an approved organization of your choice


• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)


• Legal and identity theft plan


• Voluntary income protection benefits


• Wellness program (subject to provider availability)


• Employee Assistance Program

Compensation

Generally starting at $70,304 - $70,304 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.