Assistant Manager/Leasing

Fortispm; Hendersonville (TN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA options

401(k) retirement plan

Paid Time Off

Company-paid Holidays

Professional development opportunities

Career advancement

Job summary

Fortis Property Management seeks an Assistant Community Manager to support operations at Ventana at the Lake. You will work with the Community Manager to drive occupancy, manage accounts, and ensure excellent resident experience.

Responsibilities include leasing tours, rent collection, budgeting support, and maintaining records in Yardi. Strong communication, organization, and bilingual (English/Spanish) skills are a plus; weekend availability may be required.

Qualifications

• Two- or four-year college degree preferred.
• High School graduate or equivalent.
• NALP, CAM designations preferred.

Responsibilities

• Oversee leasing activities including tours, applications, approvals, and move-ins.
• Maintain strict compliance with Fair Housing laws, local regulations, and corporate leasing policies.
• Resolve resident concerns and conflicts with a professional, diplomatic, and solutions-oriented approach.
• Drive community occupancy by executing targeted marketing campaigns, promotional activities, and outreach to attract qualified residents.
• Conduct regular market surveys and analyze local competitor trends to optimize positioning and pricing strategies.
• Deliver exceptional customer service to foster positive relationships and enhance resident retention.
• Maximize rental revenue by negotiating new lease agreements and renewals at market rates.
• Manage legal and eviction proceedings in accordance with local laws when necessary.
• Manage the property independently when the Community Manager is off-site.
• Follow and implement Fortis Properties Management policies consistently.
• Maintain full technical literacy in all internal computer systems and software.
• Ensure compliance with Fair Housing, ADA, OSHA, EPA, and local housing laws.

Skills

Communication

Organizational skills

Bilingual (English/Spanish)

Strong customer service

Education

Two- or four-year college degree preferred

High School graduate

NALP, CAM designations preferred

Tools

Yardi

RealPage

MRI

AppFolio

Microsoft Office

Job description

Description

Fortis Property Management

Job Title: Assistant Community Manager/Leasing

Weekly Hours: Full-Time (Hourly)

Property Location: Ventana at the Lake

Property Type: Conventional

Position Overview:

We are seeking an Assistant Community Manager to help oversee and optimize operations. In this role, you will work closely with the Community Manager to drive profitability, protect stakeholder investments, and ensure an exceptional living experience for our residents. Key responsibilities include resolving resident concerns, managing accounts receivable and payable, and maintaining accurate records in Yardi.

Why Join Fortis Property Management?

At Fortis, our success is built entirely on the talent and dedication of people like you. We pride ourselves on cultivating a team of thoughtful, innovative, and driven professionals. To reward your hard work, we offer a highly competitive commission and bonus structure. We are deeply committed to your professional growth, actively promoting from within because we believe the leaders of tomorrow are working with us today.

Essential Job Functions/Core Duties:

Financial

• Assist in the preparation of the annual operating budget
• Collect all rents and other incomes while controlling property expenses within the guidelines of the budget
• Ensure all bank deposits are made in accordance with Company policy and procedures
• Process all invoices on a weekly basis and submit them to the Accounting Department in a timely manner and with all required paperwork (after approval of the Community Manager)
• All on-site accounting functions
• Collect and process all payroll for the community

Leasing & Resident Experience:

• Oversee leasing activities including tours, applications, approvals, and move-ins
• Maintain strict compliance with Fair Housing laws, local regulations, and corporate leasing policies.
• Resolve resident concerns and conflicts with a professional, diplomatic, and solutions-oriented approach.
• Drive community occupancy by executing targeted marketing campaigns, promotional activities, and outreach to attract qualified residents.
• Conduct regular market surveys and analyze local competitor trends to optimize positioning and pricing strategies.
• Deliver exceptional customer service to foster positive relationships and enhance resident retention.
• Maximize rental revenue by skillfully negotiating new lease agreements and renewals at optimal market rates.
• Manage legal and eviction proceedings efficiently and in full accordance with local laws when necessary.

Staff Relations and Administration

• Manage the property independently when the Community Manager is off-site.
• Follow and implement Fortis Properties Management policies consistently.
• Maintain full technical literacy in all internal computer systems and software

Compliance & Risk Management:

• Ensure compliance with Fair Housing, ADA, OSHA, EPA, local housing laws, and company policies
• Maintain accurate records, reports, and leasing documentation
• Risk Management adherence

Other duties as needed or required

Supervision Received:

The Assistant Manager will report to the Community Manager and/or Regional Property Manager.

Supervision Exercised:

The Assistant Manager will coordinate with the Community Manager to supervise all on-site Associates and all outside contractors employed by Fortis Property Management to work at their community.

Qualifications & Skills:

Education

• Two- or four-year college degree preferred
• High School graduate or equivalent
• NALP, CAM designations preferred

Experience

• Minimum of 1-3 years multi-family property management.
• Strong marketing and sales background
• Accounting system functions
• Proficiency with property management software (Yardi, RealPage, MRI, AppFolio)
• Computer skills to include Microsoft Office (Word, Excel)

Physical & Work Requirements:

• Ability to walk the property and climb stairs
• Flexibility to work weekends and extended hours as needed

Special Skills

• Ability to successfully interact with people
• Organizational skills
• Strong communication skills both orally and written
• Good decision-making ability
• Professional image
• Bilingual (English/Spanish) a plus

Benefits (Full-Time Employees Only)

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization

Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The Company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.