Assistant Manager | Lead Team & Service

Domino's; Springfield (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Domino's in Springfield, IL is seeking an Assistant Manager to support daily operations and lead a small to mid-sized team. You will drive customer service excellence, manage inventory, and assist with scheduling and staff development.

You will help implement company policies, handle basic financial tasks, and step in for the Manager when needed, contributing to a safe, efficient, and welcoming store environment.

Qualifications

• Experience leading a team and driving performance.
• Strong communication and interpersonal skills.
• Proven problem-solving and decision-making abilities.
• Excellent time management and multitasking.
• Customer-oriented mindset with focus on service.
• Proficiency in MS Office and POS familiarity.
• Understanding of retail operations and basic reporting.
• Bachelor's degree in Business Administration preferred.
• Flexible to work varied shifts, including weekends/holidays.

Responsibilities

• Oversee daily operations and ensure smooth business functioning.
• Lead and motivate team to meet performance goals and service standards.
• Handle customer inquiries, resolve complaints, and ensure satisfaction.
• Support inventory management, stock ordering and tracking.
• Create employee schedules and manage staff performance.
• Contribute to policy implementation and compliance.
• Participate in training and development of new team members.
• Assist in cash handling, deposits and basic reporting.
• Ensure safety and security compliance.
• Step in for the Manager during absence and handle escalated issues.

Skills

Leadership

Communication

Problem-solving

Time management

Customer service

Computer literacy

Retail operations

Financial management

Flexibility

Education

Bachelor's degree in Business Administration

Tools

MS Office

POS systems

Job description

Domino's in Springfield, IL is seeking an Assistant Manager to support daily operations and lead a small to mid-sized team. You will drive customer service excellence, manage inventory, and assist with scheduling and staff development.

You will help implement company policies, handle basic financial tasks, and step in for the Manager when needed, contributing to a safe, efficient, and welcoming store environment.