Assistant Manager: Lead Team, Elevate Guest Experience

Jersey Mike's OLYMPIA; Olympia (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Flexible scheduling

Team member discounts

Leadership development and training

Job summary

Jersey Mike's Olympia is seeking an Assistant Manager to partner with the General Manager in leading daily restaurant operations and building a high-performing team.

You will coach, develop, onboard, and train staff, oversee shifts, and ensure food quality, cleanliness, and customer service excellence while managing labor and cost controls. This role emphasizes leadership, accountability, and guest satisfaction.

Qualifications

• Experience leading a restaurant or customer-service team is preferred.
• Ability to coach, mentor, and develop others.
• Strong communication and organizational skills.

Responsibilities

• Lead daily restaurant operations alongside the General Manager to ensure an exceptional guest experience.
• Coach, develop, and motivate team members through positive leadership.
• Assist with hiring, onboarding, and training new employees.
• Lead shifts while maintaining Jersey Mike's standards for food quality, cleanliness, and customer service.
• Monitor labor, productivity, and food quality; assist with inventory and costing.

Skills

Restaurant management

Leadership

Coaching & mentoring

Communication

Job description

Jersey Mike's Olympia is seeking an Assistant Manager to partner with the General Manager in leading daily restaurant operations and building a high-performing team.

You will coach, develop, onboard, and train staff, oversee shifts, and ensure food quality, cleanliness, and customer service excellence while managing labor and cost controls. This role emphasizes leadership, accountability, and guest satisfaction.