Assistant Manager: Lead Operations & Customer Service

R301US Hibbett Retail, Inc.; Rock Hill (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Hibbett Retail, Inc. in Rock Hill, SC is hiring an Assistant Manager to support store operations and customer service excellence. You will assist the Store Manager, supervise daily activities, and act in the Store Manager’s absence while ensuring merchandising, restocking, and scheduling are executed efficiently.

The role emphasizes hands-on leadership, knowledge across departments, and training staff to uphold company standards and policies.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multi-tasking

Job description

Hibbett Retail, Inc. in Rock Hill, SC is hiring an Assistant Manager to support store operations and customer service excellence. You will assist the Store Manager, supervise daily activities, and act in the Store Manager’s absence while ensuring merchandising, restocking, and scheduling are executed efficiently.

The role emphasizes hands-on leadership, knowledge across departments, and training staff to uphold company standards and policies.