Assistant Manager - Lead

Rack Room Shoes; Goodyear (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Rack Room Shoes in Goodyear, Arizona, is seeking an Assistant Manager to support the Store Manager in daily operations. Responsibilities include ensuring compliance with policies, training staff, and promoting a positive shopping experience.

The ideal candidate will have skills in communication, organization, and visual merchandising. They must ensure customer satisfaction and manage payroll and inventory controls. This role requires a background check and a strong understanding of store operations.

Qualifications

• Approved background check is required.
• Knowledge of corporate and store operations policies.
• Understanding of store presentation standards.

Responsibilities

• Assist in managing day-to-day store operations.
• Ensure compliance with company policies.
• Provide leadership and training to staff.
• Handle inventory control and sales floor merchandising.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills

Strong visual merchandising skills

Basic mathematical skills

Job description

Job Description Summary

The Assistant Manager assists the Store Manager in managing all day‑to‑day store operations, ensuring compliance with company policies and procedures. Provides leadership, guidance, and training to store staff. In the absence of the Store Manager, assumes total responsibility for all store operations, aiming to meet or exceed sales, service, and operational objectives.

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience, reinforcing service standards and providing training and leadership to staff. Manage customer issues promptly and satisfactorily.
• Process all POS terminal transactions in accordance with policy, including sales, discounts, refunds, loyalty, and opening/closing procedures.
• Handle inventory control responsibilities: shipping and receiving, price management (price changes, markdowns, etc.), singles, damaged merchandise, and conducting physical inventory.
• Oversee sales floor merchandising and visual presentation, ensuring merchandise placement, floor maintenance, housekeeping, promotional events, materials, and signage comply with company standards.
• Manage payroll control responsibilities: scheduling, payroll budget compliance, time and attendance.
• Train and develop direct reports, utilizing all available training tools and consistently reinforcing operational standards.
• Perform loss prevention duties, protecting and controlling all company assets.
• Work toward a complete understanding of managing all day‑to‑day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.

Key Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories, and shoe care.
• Basic mathematical skills.
• Knowledge of corporate and store operations policies and procedures.
• Complete understanding of store presentation standards and visual merchandising.

Store Location

Canyon Trails Towne Center, 725 South Cotton Lane, Goodyear, Arizona, U.S.

Equal Employment Opportunity Statement

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic protected by applicable law. This policy extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.