ASSISTANT MANAGER - HOTEL

Ace Parking Inc.; San Diego (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Compensation Range: $60,000 - $75,000

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking Inc. is seeking an assistant hotel operations manager in San Diego to oversee valet operations, lead a team of attendants, and collaborate with hotel departments to deliver an exceptional guest experience.

The ideal candidate has a bachelor's degree, 3+ years in parking or hospitality management, and strong leadership and communication skills. This role offers a competitive salary with a bonus incentive program and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 3 years of parking or hospitality management experience.
• Strong leadership and communication skills; ability to lead a high-end valet program.

Responsibilities

• Assist with management of day-to-day valet operations, ensuring procedures and standards are followed.
• Plan personnel utilization, interviewing, hiring, training oversight, scheduling, and policy compliance.
• Assist with implementing procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Maintain safety and cleanliness; manage valet equipment and signage.
• Coordinate with hotel management to ensure seamless guest experience and drive performance toward targets.
• Foster professionalism and accountability within the team.

Skills

Leadership

Communication

Physical stamina

Financial acumen

Education

Bachelor’s degree

Job description

Compensation Range: $60,000 - $75,000 annually (bonus incentive program, holiday pay, overtime)

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As an assistant hotel operations manager, you will be responsible for assisting all aspects of the valet drive’s daily operations to ensure a seamless guest experience. You will assist with the management of a team of valet parking attendants and work closely with other departments within the hotel to ensure high standards of service and guest satisfaction. You will also uphold the company’s core values by carrying out the following responsibilities:

Accountability

• Assist with the management of day-to-day valet operations, ensuring adherence to established procedures and standards.
• Assist with the planning of personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Assist with implementing operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Assist with maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Assist with the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
• Assist with ensuring the cleanliness and appearance of the valet parking area.

Profitability

• Assist with monitoring the location’s financial performance, including revenue, expenses, and labor costs.
• Assist with identifying opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Assist with tracking key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.

Exceptional Service

• Assist with training and motivating valet staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.

Communication

• Foster clear and open communication within the valet team and with other departments.
• Assist with coordinating with hotel management to ensure a seamless guest experience.
• In the absence of the Manager, conduct meetings with staff to relay important information and gather input.

Family

• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.

About YOU:

The ideal candidate is a dedicated, detail-oriented individual with strong leadership. He/she will also possess the following experience and key attributes.

• Bachelor’s degree or equivalent education and experience.
• Minimum 3 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer facing parking or Valet program.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

What We Can Offer You for All Your Hard Work:

• Compensation Range: $60,000 - $75,000 annually (includes bonus incentive program, holiday pay, & overtime)
• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.